AT&T Store — Local services in Marquette Township

I spent 3 and a half hours in AT&T today (I had to make two trips because they made switching service providers incredibly difficult) after having stopped in twice before. I'm incredibly disappointed in the service and help I received. The person who helped me and my family was incredibly unprofessional - he was rude, got easily distracted talking to his co-workers, was unclear about rates and $$, said one thing one minute and went back on it the next, answered a personal phone call while helping us [albeit after-hours - but because HE dragged out the whole experience], and tried to send me home with half the job done. Also, they either need to get better equipment or a better server - they restarted my application quite a few times and were unable to proceed all the way through whatever they filled out. Also, I was never informed what had happened when they were saying "uh-oh" behind the counter - I always had to ask about what was going on. Again, I cannot stress this enough - this was the absolute worst customer service of my life. I would not be switching to AT&T after this experience if I didn't think it was my best option, but if things continue like this I will rethink...

The gentleman was very professional and nice but the gal was plain rude. My girlfriends phone literally died wouldn't turn on had absolutely nothing. Unable to use her phone period so we had went into the Marquette store to purchase another phone or get one thru them seeing as she had brought her phone with her almost two years ago from Verizon, the guy came and told us that she didn't pass their credit check. I asked if I could get her phone out right for her and the gal laughed at us and said that the only way we could do that was to go on line and buy one and then wait for it in the mail. After all was said and done the gal started to get really rude and snooty, at that point with not be able to get a phone as we were going out the door the gal in a very unprofessional and snooty manner said BYE!! Well needless to say we went up the road and changed her over to VERIZON and their customer service was bar none they even stayed till ten to ten to complete the sale. We will never go back to AT&T again our lesson was learned that they just don't care about...

To be clear, this is just an authorized retail store only. They can sell you phones and help you pay bill online. They can not do much else and thus make it difficult if in need of any real help or clarification on your AT&T account. You can buy a screen protector even but will not be able to swap it out later on here via a "lifetime replacement warranty" as you would need to register it online and have one sent via mail. Which is a great up sale for them but hinders you later on, and I have found it rather inconvenient. Furthermore, coming to the conclusion that the retail store is still useless other than to buy a new phone. I will not be utilizing this location for any of my needs as they can not accommodate anyway. Also, I found the sales lady to be a bit harsh in dealing with my misunderstanding of what it is they are capable of also bringing me to say I will not patron this establishment ever again. It is time to make an upgrade to a full service place with better service areas such as...