Buffalo Wild Wings — Restaurant in Marquette Township

Late night just pulling in to town after a 6 hour drive and b dubs for the win.... nope. Not at all. Ordered online and had to call because the online doesn't give you the option on saucing by number. Not the store fault...(so we're clear) Called the store after order placed and made the adjustments. Get to the store to pick up said food. No one is at the take out counter. No one is at the bar. Eye contact made with all 3 servers they had on the floor. Not one acknowledged my presence. They continue to circle their tables while still looking toward the front but trying to avoid eye contact. 10 minutes go by (I know... My patience is incredible) Another guy walks in. (Of their persuasion) and yes I will make this about race because the waiter who had been looking at me for the last 15 minutes now, walks over greets the guy and then asks if I had been helped. I get my food I leave. Get to the hotel only to find my order incorrect and wings undercooked. On top of them being all flats without my request or even a heads up we're out of drums e.t.c. Needless to say but, if you're of color, I probably wouldn't eat here. If you were working that night and you know who you are, you probably shouldn't work in hospitality. If you were the cook, thermometers are your friend. Even us who've been doing this for 20 plus years still use them. If you're the gm, please train your staff correctly. I'm available for every aspect of training to make your store shine. Update** Just got off the phone with Matthew, who is the manger at this location. Wonderful conversation and truly a Service Manager. I really appreciate your call and your kindness....

I placed an order online for a classic chicken wrap with no tomatoes. I drove home to open my order to find I only got chicken and cheese on my wrap not lettuce at all. I called the store twice with no answer. So I got back in my car and drove all the way back to have my order fixed or refunded. When I got back to the store I was greeted by a not so friendly girl as she asked me if there was something wrong with my order I told her yes my wrap has no lettuce and she then said would you like me to go grab you lettuce I said no thank you I would like a new one made since this one is now cold. She takes my food back and comes back two mins later and says we are all out of lettuce our manager is writing you a gift certificate. I waited and never saw a manger and a server came out and asked me if I was the one waiting for a gift certificate I said yes and she handed it to me. 5.00 dollar gift certificate for a 11 dollar wrap that is now cold and just has chicken. Wouldn’t give me a refund and was so rude. The manager wouldn’t even come out. So I was out food and money. They couldn’t call me before making the order to say I’m sorry we have no lettuce would you still like this order?!? My family and I eat here a lot and after this time we will not be back. I understand being under staffed or busy but to be rude and to make me pay for something that wasn’t...

Normally when a business offers a reward or promotion they do so hoping to get the interest and appreciation of their customers. I ordered wings and boneless wings. They had a promotion on the counter near the register saying buy one wings get one boneless free.

After I paid I realized I hadn't got the boneless free. Their manager, Hillary, told me that promotion was for eat-in only. I'll post a shot of the promotion. The exception that you have to eat in is in tiny print. Hillary showed absolutely no interest in how I felt, going as far as to say i should have read the small print.

Why Buffalo Wild Wings offered this promotion and then restricted it in small print I can't imagine. If I'd had time I'd have told them to put my order on dine-in plates, then told them i wanted it boxed to take home. How much sense would that make, other than to make a point, but I didn't bother because it wasn't about the money.

So the strategy appears to be to piss off their customers. Hillary showed no concern about that. It seemed more important to her to be right than to make a customer happy. ...