Cricket Wireless Authorized Retailer — Local services in Marshfield

DO NOT BUY ACCESORIES THEY they don't stand by the products they sell and WILL NOT RETURN DEFECTIVE ITEMS! I had a receipt and the original package just as it looks on the shelf. I asked to return It and was told no that they only do same day returns. There was no sign anywhere in the store and the employees that help me find what I needed didn't explain this to me. I was buying a specialty cord for transferring data from one phone to another and it didn't work. (One that I bought from Wal-Mart did). They gave me a number to call corporate that you can only leave a message. When it came time to tell me they wouldn't return it the manager hid in the back while a store employee explained why it couldn't be done. I live in Neillsville and work long hrs as most people do. Who would make it back same day?! Pretty ridiculous policy... they'll never get my...

I love cricket, always have. But whoever is staffing this poor newbie on their own Friday night and all weekend by themselves in December is abuse. Kid was shaking, hyperventilating, 5 groups waiting to get help. I was first in line after the current customer he was working with. I worked retail so I patiently waited. But when it was my turn he was so riled up and wouldn’t help me and told me to come back tomorrow (but he’s alone tomorrow too so whatever). It was still 2 hours to closing time. Unfortunately my fathers phone was being disconnected by a family member and it was an emergency for him to get one NOW because he is a stroke survivor and a senior, it is needed for him to call for help. When I told the newbie this he still turned me away. I’m more mad at management...

I absolutely understand that the young man behind the counter wanted to leave tonight, and was annoyed we showed up over an hour before closing, but when I show up and spend hundreds of dollars on an upgrade because my phone is not working, I expect him to not disconnect the wrong phone now my husband will not have a phone now until the store opens back up tomorrow and the phone that still is connected does not work...🙄 I learned from now on that I myself will check that they did a simple...