Verizon — Local services in Marshfield

My wife and I walked into this store Sunday the 3/19th. All I needed was a micro usb plug for my Brigadier Kyocera rugged smart phone and had a simple cost question about cell phone charges in Cancun which is listed as $2, per day while gone. As we all know, many cell phone plan and sales staffs are very ambiguous as they are deceptive – and we simply didn’t want a week of cell usage to end up costing more than the vacation. After finely explaining to the friendly tall young man what a ‘micro-USB ‘ plug cover was, he went down stairs to ask the ‘repair guy” if he had one. Mean, while my wife and I asked a woman sitting alone looking at the screen on the north side of the building about our Cancun cell pricing question. We must have interrupted a facebook session, as her half-hearted mildly annoyed actions would indicate. She parroted our question and said “its $2” . When we asked if there are any other connection costs, or other undisclosed and hidden costs, we were informed “You will have to call Verizon Customer service” ! We mistakenly thought that is what this stores employees were. After a bit, the tall young man and the ‘repair guy’ came up stairs and he said they didn’t carry one. The repair guy said the sent their last one away and they could maybe order one, but didn’t know when it would come in. Getting the distinct feeling ‘a new phone’ was my best option if I wanted a functional phone in Cancun, told him I’ll get one at amazon for a couple bucks (2 day shipping) . I cannot speak for all employees there but this seems to be incredibly poorly run store and I personally wouldn’t trust them as far as I can throw them. There is a very good Verizon store by Walmart in Wisconsin Rapids or I would try the south side Verizon store if you want to stay local here...

I had a great experience at this Verizon. I came in to get a new phone and open up a Verizon acc/start a phone plan. Jacob was great. He was very professional and kind. I can’t remember what the other associates name was but I believe it may have been John? He helped me find a sturdy phone case and a screen protector! 10/10, would recommend this Verizon location to anyone.

Update: I ended up going to Verizon again to get my brother a new phone. It needed to be shipped/delivered to the store. Jacob was great, efficient, and so helpful! When I saw that the phone had been delivered to the store, I went in. I ended up being helped by a super tall dude (don’t know his name). The tall dude was informative and helpful. The only issue I had was the fact that he told me my total was 140.00. I’m like, huh? Come to find out, he tried telling me my total was 140.00 WITH a phone case and a protector. So, basically — he was trying to force me to buy a phone screen and a phone case ON TOP of the activation fee. Look, I know you want to make money via commission but it’s more respectful to ASK a customer if they would like a phone screen and a protector with their new phone, not tell them they are going to buy one. My plan was to buy a phone protector/screen protector on Amazon, not at the Verizon store. I ended up lying and saying I didn’t have the money on me to get him to stop telling me I was going to buy a phone and screen protector. Only then did he end up telling me the activation fee was 50 something. That’s all I was there to pay for… nothing extra. Ask next time,...

Dont ever patronize this store. They credited a 50 dollar deposit to my bank account for a loaner phone only to cancel payment on it the next day. When I called to inquire about it I was treated very rudely by the female manager and also given false information. I was told I would have to wait weeks until 10-24-18 and if it wasn’t in my bank account by then to come back with bank statements proving I never got it. I called my bank weeks before and they told me the credit was no longer on my account. So I knew waiting until the 24th was a waste of my time. Guess what the 24th has come and gone and I don’t have the $50. It’s a 40 mile round trip for me to go to Marshfield and I’ve already been there once on this wild goose chase. I figure if I go back again to chase down the money they have stolen from me that will be another 40 miles. I’m working on using $50 of gasoline to get my 50 back from them. I chalk this up to a lesson learned. I’ve purchased two phones from them. One of those times I let them up sell me a tablet with an extra phone line when I purchased a phone. I guess I’m saying I was a good customer and wasn’t afraid to spend extra on what they were pushing at the time. So you’ve lost a good customer because I will never, ever use your store ever again and I will make it my duty to spread the word on your rude employees and shady ways. Just Don’t Do...