They have a Cavalier attitude that doesn't support people wanting to buy their products. Imagine it's because they work with some low life people throughout daily dealings that bring them stolen goods. This is no excuse. Nearly everything in their store is marked 95% or more of retail value. They're really proud of their product. It's really a shame after you hear their anniversary marketing and how proud they they are, when you go in there in person you get this standoffish I don't want to be involved with you almost every time. Owner and management included. It's very odd without fail, they do greet you and in about no more than 2 minutes into your walk there they asked if you want to see something. But it's interesting how words and attitude can mean two different things. After visiting that store probably five or six times the past couple of years I have vowed after my last visit to never visit the store again. They're not there to sell in a traditional courteous way, they're there to do something else. It doesn't make sense to me, they have a nice building, they were nice location but they have a...
Read moreThis was the absolute WORST customer service experience I have had in the Panhandle since we have visited here. I will preface that this was the first time I had been to a local pawn shop. Initially when we got to the store we spoke with two very nice ladies while we waited to speak to the owner that was going to look at a Naish SUP. This was a brand new board (irrelevant I know). I was offered much less than the board was worth. This was expected as this is how they make money. Basic concept. I was fine with moving foward as again it was what I expected. What wasn't a basic concept here is customer service and inparticularly from the younger gentleman. I believe he may be the owners son. He was insulting and disrespectful of all things basic in common courtesy and cordialness. This guy is the most arrogant, works for a pawn shop guy (family member), whatever his role was. I was so taken aback that I chose not to deal with them and left. Maybe he was supposed to be the "bad cop". Do yourself a favor and go elsewhere. This guy makes any negative steriotypical perceptions of pawn...
Read moreWhen I first arrived I had time to check out all of the things they had. They have a diverse collection of items that just about anyone can find what they need from tools, equipment, guns and jewelry. A very good collection of items. Regardless of that fact, the service there was very poor. Within the last nine months, I have been a patron three times and met with dismissive staff. In each case I was either buying or selling and each time was different. The first instance I was "helped" but the multiple sighs and general body language was implying he was not particularly interested in selling anything. The second and third instances I was selling personal items, of which I was told they don't sell those particular items. I have no problem with that, but in those instances, the fashion in which I was spoken to was poor. This wouldn't be too problematic if it were the same attendant,...
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