Forge and Fire Gaming — Local services in Maryland Heights

Putting my newest update up top so we can end on a positive note. My stuff didn't arrive on release day. It was scheduled to come on Monday, which would mean I would miss the whole weekend to stream the new release. Luckily it came Saturday night. Sucks because now I only have 1 day to stream it but that is better than nothing.

One thing I will give them credit for is their packing. It is better than most other companies I have seen. They also do have super good pricing.

I still stand firm that it was very inappropriate for them to message me on my streaming services instead of communicating via email. I still think that they can work on communicating, they don't answer messages that come through to their website. At the end of the day, the price of their products helps me over look these things, if they end up to not be a continuing factor. I hope to smooth things out with Forge so we can do better business in the future.

The beginning: If you are a streamer, and need new product to come on time to stay competitive, this is not the place. Will come days after release. While most other streamers get their product early. Won't be ordering again. They keep trying to twist that I want the product early. I requested it be sent either the day before release so I can stream on release or at least the hope is to have it on release day for a streaming weekend. I never asked to get it way early as they are implying. Though other streamers without requesting or communicating with the team have gotten their products early. Their responses to my email are making it sound like I never communicated with them when I did indeed send out a message to them and left a note.on the product purchase itself.

New update: They are now not only going off in my email about their review, but they are now also reaching put on my other platforms as well to take down my review. It's a fair review and reaching out on my other platforms is not professional and not appropriate way to address a review. It is also borderline read between the lines way to try to threaten my other platforms. They are trying hard to bully me to remove my review.

Answer to your reply: this is not true about breaking street date. My other streamer friends already have their orders from you a day earlier than release. I also sent you guys messages asking to have it be shipped in time for release day. You are acting like I attempted no communications. I did send a message. Also made a note on the purchase. Now you guys are just acting dishonest with...

We ordered Pokemon cards and when we received them, what we got did not match their online product description. We contacted them and although they admitted the error in the description, they refused to do anything at all to make up for the error. The online description said the box came with 10 booster packs, but it only came with 8 and we bought 4 boxes so we’re out a total of 8 booster packs. My kids were disappointed to have saved their allowance to not get what they paid for. I was very disappointed with their customer service response and am unlikely to order from them again. In response to the below- please note we read the description on your website, as we ordered online and were not looking at the box we did not have, and that part of the box is not pictured on your website either. Also, as noted in your response, we did get 4 boxes- 1 last month plus 3 this month 3+1=4 The first was a gift that didn’t get opened until the same time as the others, so we realized the discrepancy for all 4 at the same time. While I understand everyone makes errors, most businesses make some effort to fix them. I messaged, emailed, and even called to try to come to some resolve before resulting to a bad review to warn others about the poor customer service. Not only were you not willing to make the product received match the description, you offered literally nothing to make it right. Believing that there was no making it right is an unfortunate stance to take in retail and customer service. Had you offered 4 packs, or $10 off our next order, or a 10% coupon, this likely would have been a five star review with a continuing customer at a cost of approximately $10-$15 to you. I’m going to go out on a limb here and suggest a 1 star review and arguing with a customer who has shown proof of your error and poor service online will...

Do not buy from this company. Back in January when they did not have any limit on Destined Rivals and $160 per Booster Box was considered quite a bit I purchased five cases from them. I’ve been looking forward to this set releasing for over a year. They held my money for five months and then four days before release they canceled every single one of my orders. They then decided to relist 2400 boxes for an increased rate. After trying to email them, message them on Facebook and contact them on Instagram, I finally got a hold of someone at the store. The first person I spoke to,Amber, was a lovely person and wish her nothing but the best. Three days later, I spoke to a manager and they told me that the owner said they would give me one case and one case only. I told them I would accept this resolution as long as they refunded me the market rate for the boxes, but they would not do this. It is very obvious that they decided to be greedy and refund all my boxes that I had purchased before the hobby exploded for $160 just so they could resell them for additional cash. The manager, I was speaking to basically literally had nothing to say other than I just have to to do what my boss tells me to do. Clearly the owner of this business does not follow his own word of never canceling pre-orders under any circumstance. Also on top of that They are holding $1600 of that as a...