Fowlers Furniture — Local services in Maryville

Attn: Mr. Fowler: I have never received such poor service as I did with the Alcoa Outlet Store. I purchased a sofa on 10/31/15, then went back and purchased a chair and side table 2 weeks later. The sales lady, Jo Ann, was wonderful, which is why I went back.

However, the service for delivery and communication was just terrible. When I bought the couch, I was told that it would be delivery within 3 weeks. It was not delivered until the middle of December (about 6 weeks) along with the chair. And I had to keep calling to find out the status. By the middle of January, I still had not heard anything about the table so I called and was told the table was there if I wanted to pick it up. So when I picked it up it was still in the box. I did not realize until I got home that it still had to be put together. I am a disabled widow and not able to do this kind of thing. If I had wanted to assemble it myself, I would have gone to Walmart. I am just REALLY disappointed in the service and will never buy from...

My husband and I went to Fowlers Furniture in Maryville. Was looking to buy a love seat. When we went in we met Dawn. It was her 1st day. She was polite and professional. She let us look around without being right on top of us like we were going to steal from the store. Lol. She was very helpful and understanding. We decided on the 1 we wanted. They did the paperwork and said it would be delivered in about 2 weeks. They all were really nice in the store. Our purchase was actually delivered earlier than expected. The 2 guys that delivered our love seat was nice and polite. They brought our loveseat in and set it up, made sure all the electrical components worked fine. They even asked if it was set where I wanted or if it needed to be moved in any direction. I want to thank Fowlers Furniture for exceptional service from the start to the finish. I will be going back when I need to purchase any other furniture. If you need furniture and go to Fowlers Furniture ask for Dawn...

The experience was terrible!! The salesman had an attitude, very defensive and short when confronted about why our mattress hadn’t arrived. We should have went to Ashley’s where we bought the bed. The deal up front was two weeks the max to receive the mattress. Three weeks and we had to call numerous times and always told something different! Never go and buy anything from them and especially if you are wanting your purchase in a timely manner. The delivery called the day before and said delivery would be between 2-4 the next day, well guess what after 4 we called and the manager had to tell them to deliver it. We asked for part of the delivery fee back since they hadn’t kept their word and once again he tried to explain it away. Being rude in customer service is not good business. Knoxville Wholesale and Ashley’s always came within the window of delivery, even the Spectrum and ADT guys come within the window that THEY PROMISE! Very...