CVS — Local services in Maryville

Called and waited on hold for ten minutes no one picked up the phone..... The automated system said my prescription would be ready by 6:30pm. Wait in drive thru line only to be told they were out of stock and they " may" get it tomorrow but no guarantee. I told them I didn't understand because it told me 6:30pm today and the girl at the window said " was it a robot or real person?" I said " well the robot because no one answered the phone " she said " yeah short staffed noone to answer the phones but robots no accurate should've gotten a text" never did.

So in case you need a prescription filled that's important do NOT go here!!! They do not offer to look at different stores for in stock options!! And told me they " couldn't " send it to a different store because it was a first fill prescription.... So to recap... Pharmacy has no pills...,. Won't pick up phones, won't text the customers to tell them before they pick up and has a lying robot tell them the wrong information so by the time they can get it called to a different pharmacy the doctor is closed!! I am NOT HAPPY AND WILL...

I waited months to post this review because I was hoping that they would go back to the amazing pharmacy I’ve known my entire adult life, however, today was the final straw. After trying multiple days to get them on the phone and holding for twenty minutes or more a time, I finally just drove there. I told them I couldn’t get through on the phone and was told, very flatly, “We’re short staffed and doing the best we can.” I was then handed the wrong prescription, told that the prescription that was scheduled to be ready tomorrow was not going to be there, and that the text I got saying my daughters medication couldn’t be filled for several weeks (the reason I was calling in the first place) was actually already filled. IN ONE TRIP. Dangerously and recklessly under staffed, then, so I highly recommend you take your prescriptions where they can handle them responsibly. (But not...

While visiting the pharmacy I saw a young man filling prescriptions. I believe he is a pharmacist assistant, and not a pharmacist. He finished what he was doing and answered his cell phone, which I believe vibrated but I did not hear it ring. He leaned on the counter with his elbows and placed his foot on a box under the counter. The box was overflowing and several pill bottle caps fell on the floor. He picked them up and put them back in the box. I would think this is an unacceptable, unsanitary practice. I mentioned it to a pharmacist, who simply shook her head. This location has always been an issue for me, but it is the most convenient CVS for me. I will no longer shop at this location. Who knows if medications are safe, if the containers they are put in have...