Lane Bryant — Local services in Matthews

Two reviews. One from around 10/1/25 and another from 10/8/25. I went to try to use a coupon on 10/1/25 and walked in before my husband. When the greeter turned around, she saw him and not me. She spoke to him in a way that indicated she was suspicious of him. She began to approach him and before she got to him, I waved her down and advised her I was the one to help and he was with me. She backed away from him, and began to try to sell me things instead of asking what I was there to shop for. I looked a bit more, found nothing, and decided to shop online. Online I was able to purchase and have it sent to the store. 10/18/25 was when I picked up. I was not with my husband, was greeted warmly, directed to the checkout to get my order, was helped tremendously by the cashier who gave me tips on fits and styles which coincided with my lifestyle and budget, and went away completely pleased. I'm leaving 4 stars for this visit because the cashier gave top tier service, while initially it was 2 stars. I've worked retail for years and what I and my husband received earlier this month is the exact opposite. Why my husband was treated with disdain when he easily could have come to pick up my order, to buy something for his wife, mother, or sister is beyond me. This is not professional or welcoming behavior from a store that is supposed to support women. To add insult to injury, my husband has worked in the retail industry for over 30 years, so he knows when he's being suspected of shoplifting. Please do better with the training of your employees. Pay the cashier a consultant...

Today was my FIRST and last time in this location I was not pleased nor was my shopping experience pleasant. The staff wasn't very welcoming.. I was being assisted until another customer came out instantly started speaking to the associate... your store employee then STOPPED assisting me helped the other customer NEVER came back to me then when I finally get to the dressing room I come out hands another associate my door tag that she then snatched out my hand.... I'LL GO WHERE I'M...

The store #6958 on Sycamore commons in Matthews NC is immaculate, the staff is efficient , hard working and ready to help make the shopping experience a pleasure . Furthermore I lost an earring during my last visit and they helped to try and find it and when that didn’t happen they took my name and number and actually called me a couple of days later to let me know they had my earring and would hold it until I had a chance to pick it up ! That’s great customer...