Warhammer — Local services in Mayfield Heights

This is the closest Warhammer store to me, so I have to go here to get any pre-orders or exclusives (collector coins). It is over 50 miles away from my current residence, so it is quite a hike. The only day I can come here is on Sundays, and everytime I do the shop is closed. They have stated everywhere that they are open noon to four on Sundays (even on the store's voicemail). Last week when I came to collect an exclusive coin, the doors were closed until after 1:00PM. First time at this shop, and thought it might be a fluke. Came back today, the next Sunday, and it is still closed after I've been sitting in the lot for literal hours (currently after 2:00PM)! This is VERY inconvenient for me since I have to drive all this way. After I get my pre-orders, I'm doing my future business at the next closest Warhammer store... Which is out of state. I'm sure it may be different to the weekdays, but don't advertise hours you're not gonna even be there for.

UPDATE: I stayed until 3:00PM with not a sign of anyone inside the store ever. Gonna see if I can get a refund for my pre-orders and gonna just use Ebay from now on because this is horrible. This is the only store of any business I've ever went to with this level of...

The staff is friendly welcoming and knowledgeable and in the two visits I've made there's been a game being played. If I was to be forced to say anything negative about the place it would be that in my opinion the place is a bit too small (not their fault that the building is small) and that it's about an hour away from where I live (yet again not their fault). I had a lot of fun during my last visit where I bought the legions imperialis box set and some glue. Here's some pictures of what I've built so far (the balistus dreadnought is there as I have them as one of my night time guards) you can also see the coin I got for...

It's a nice little store. I would recommend going there only if you don't have a game store that sell the gw line. But if it's all you have make the best of it. Watch out for the locals they get annoying fast with there completely bull** stories. I mean literally one of them tried to tell me he used to work for the NSA but has no education and can't get a better job becuase his work history is classified. Also he spoke 7 languages but you know can't... It sucks I really want to give this place a better review but the community is a very important part of the War games hobby and these are the kind of people that...