Plaza De Oro — Local services in McAllen

We ordered a custom made necklace for my wife she was measured for it and every time we made a payment we asked if the size (thickness) was correct and they assured her it was. Well she goes today to make final payment and it looks like it fits a child and not even was she wanted. Why after multiple times of us asking and being assured the size was correct we get something that looks like it is for a child? I’ve had better service and quality in Iraq and in Guadalajara, this is a complete disappointment.

Also having multiple girls not knowing their left from their right and messing up an order which was over 2K and end up with something that looks like this is wrong. Not to mention the owner on his high horse saying it can be corrected but we’ll have to pay more?! Really you and your staff messed up so we have to pay more to fix your errors? Don’t bother with trying to fix what you messed up and your staff couldn’t get right after assuring us that everything was...

My only complaint is that employees need to be properly trained on how to communicate with clients, especially over the phone. As well there needs to be more transparency with clients. When we went in person the owner went out of his way to make sure that we left satisfied with our purchase although it was not what we initially wanted. I had previously made purchases and never had this issue before and I hope it’s that way moving forward being that I am a...

Made my order since July and just now October getting my order, and then for them to not do their job right. Very unsatisfied, going back and forth with them and them wanting me to pay more for what I didn’t ask for. Horrible work and people especially the woman named VERONICA she had an attitude towards me because of going back and forth for a work that was not...