Hermes Music — Local services in McAllen

Horrible experience! Horrible first impression! I called in to the McAllen store to inquire about an instrument for my daughter's band class and within 3 minutes I was transferred 6 times back and fourth to the Pharr store. The 5th time I explained to the lady that I had already been transferred several times and as soon as I said it she transferred me again. It's clear the empoyees just don't care. Shortly after I did get a call from a customer service rep who appoligized and offered me a discount but it's was to late. I'll take my...

Was here spring break weekend and not to happy. Under staff ..they got good stuff but staff they always busy doing somthing else. The owner or manager behind the counter by the door all white hair looks like he's all mad and looking at you like you gonna steal something..just felt uncomfortable. The guy in the guitar department ask him a question and he didn't know what I was looking for ..he like think the only we have is right behind you.Dame thing wasn't close what I was looking for..I'm from up north and think I'll stick to...

These guys on both Mcallen and Pharr stores keep giving different prices on the same item. Went to try and purchase a guitar and the guy kept trying to upsell me even after i told him how much i was looking to spend. He kept pushing to take one out on credit or showing me guitars i wasnt even looking for. I knew more than he thought I knew. These guys really dont help at all with what your looking for. Extremely disappointed with hermes after all these years ive gone, I wont be purchasing at either...