Premier Awards & Gifts — Local services in McAllen

I placed a large order for our company gift baskets back in July and paid for the order in full when the order was placed. I did express that I was placing the order with time in order to give them enough time to complete my large order. I also emailed my design to them when I placed the order. I expected my order to be completed in a months time, which I expressed when I placed the order and dropped off my mugs. I received an email in SEPTEMBER that the company had lost my design and my order had not even been started! Then they had the audacity to explain to me that this was MY fault because I expressed that my order was "in no rush" and they could get to it when they had time. My order ended up not being delivered until the September. I never received a proof and the design on my mugs is not exactly as I had requested it to be. The logo on the mugs I received is slightly off from the logo we use. I never received a proof or anything before my cups were printed. I honestly couldn't afford to delay the products any further and with the ok from my boss, decided to just keep the cups as is. We did receive a discount because of the large order, which was good but I did not appreciate my items sitting in their office for over a month. I also did not appreciate that the delay was my fault because I expressed the flexibility of my schedule. My mugs sitting in the office for the amount of time that they did ended up costing me to rush...

I have used Premier Awards for my end of year awards for the past 12 years for a reason - they are excellent at what they do. On the very few occasions an error has been made, they fix it immediately at their cost. I love being able to walk into their business and speak directly to the owners, who are efficient and friendly. Their prices are reasonable, too. I will be using them for my awards until either I retire or they do! 5 stars...

Dropped off a couple items to get an estimate. Was told I would receive an email in a couple of days. Two weeks, no email. I go by and ask for an update. Was told they are "trying a couple of things" and will have my estimate soon. I was called this morning and told they "can't do it" which I assume means lack of proper equipment, or skills. If that's the case, why make me wait two weeks to tell me?!? You just lost my...