Tower Burger Co. — Restaurant in McAllen

Some of you already know I am a hamburger aficionado, thus have exceptionally high standards for what constitutes a great burger experience. On the basis of welcoming ways and expeditious service,Tower Burger ought to receive five stars. And, once once they finally prepared my meal as ordered, the burger was excellent. The breakdown (and resulting three star rating) originates with a failure to duplicate: after carefully, repeatedly requesting my burger be prepared a very specific way (exactly the same as I have ordered in establishments throughout North America, for more than 25 years!), the restaurant managed to get it wrong... four times. Indeed, as I had to take my order "to go" the first time I visited, and did not check my meal until across town, heading into a few hour meeting, I did not bother to take the time to return and ask for a remake. I decided, instead, to return another day, to give them a second chance to get it right. This time, I had the luxury of both waiting for my food and assuring the correctness of the order, before leaving. Only, after carefully explaining what had transpired the prior visit, and just as carefully walking both the clerk and the chef through my precise order (a rare hamburger...not exactly challenging, since my instructions were concise: "30 seconds per side, don't smash it down..." is easily accomplished by the least experienced cook), it took them three tries to prepare my burger, as requested. I even got a bit of a lecture from one of the staff, "you know, it's a law that we have to cook hamburgers 'well done!'" Actually, untrue. Once again, a misreporting of facts. There is no such law. Regardless, if you don't trust your meat, I'd rather take a pass on eating in your establishment! I have been eating sushi, steak tartare, kibbe and rare hamburgers since I was a young child. And have never become ill from this diet. So... a recap: five star presentation, four star burger (once it was prepared correctly) and two star duplication of my specific meal request. I do recommend this place...merely encourage you to take great care when...

I have taken some of our clients to the location in Alamo and to the one on Tenth St. in McAllen, I took my son on 3/5/2023 at 5:25 pm to share a burger and fries since we were not that hungry and their servings are usually pretty substantial, prior to ordering Daniel mentioned that the Combos would only come with Onion Strings because they had run out of fries which I found unsatisfactory as an excuse - you only have an HEB down the street, to me that just means you don't have employees taking ownership, they just don't care. I didn't want to go driving looking for another place so we settled for the Onion Strings. I had been in the sun all day and I chugged down my first glass of mixed sweet and unsweet Iced tea when I went to get a refill I informed the young girl -server that they had run out of sweet tea - her response was that nearing closing time they no longer put out any more tea which I found to be absurd- I am expecting the same type of service at opening time as well as closing time and I found this to be totally unacceptable and poor practice. I then mixed my own sweet tea and asked her for some lemon slices and her reply was " We don't have any"! All you need is one or two employees to cost you your business, I would really re-evaluate your true reasons for being in business and if customer service is not your first priority - you should just pack your bags and close it down and ride off into the sunset.. Another thing, I think it would be a good idea to offer your First Responders and...

Order to go. Placed 3 orders of wings, 2 garlic parm and 1 buffalo with 3 ranchs. Doubled checked with the employee at register placing my order if it was correct she said yes. Then before I leave, I check my order. I only got 2 orders of parm and 1 individual buffalo wing and 2 ranchs. I thought this was a joke to received only 1 individual wing buffalo. I went back to the employee that placed my order and showed her my order was taken wrong. She doubledcheck how she took the order and said she made the mistake. Then I had to pay again because the employee took my order wrong. Then while I wait for that order to come out, while my food already to go gets cold. Then I got my order, doublechecked it. It was right. I asked about my third ranch, I order originally and she said only 1 ranch is allowed for to go orders. I told her I ordered 3 ranchs. She didnt give me the ranch. Customer service was horrible especially for it not busy during this time. And, Tower Burger why would you allow your customers 1 ranch for to go order, when I order 3 orders. But if you eat your wings at the restuarant, you get 1 ranch per order. That doesnt make any sense. Took about 40mins altogether. Was not busy at all. Time was between 6pm-6:30pm. Very Displeased. Also 3% gratuity charge added with no sign anywhere and Im taking my order to go. They even did my order wrong! I hope this review makes future customers aware and learn from my experience. I hope Tower Burger owners read this. If it wasnt for your customers you wouldnt...