KAY Jewelers — Local services in McHenry

Just went in to have my wife's wedding ring inspected for warranty purposes. Mind you it has been in several times now for the bottom Soddering breaking after only a few months time. Each time they check the Leo Diamonds number with our Certification card This time when checking the number my wife overheard them saying the number on our Diamond doesn't match the certification. Again I have had it in numerous times for inspection and this is the only time the numbers have not matched. At some point they had to have switched out the main stone on our wedding ring without our consent permission or knowledge. After admitting there was a big issue the lady at the counter had offered to write down what she had though happend. She claimed Day one they would have had to accidentially gave us the wrong certification card( which isn't possible as they read it off the diamond with our cert card in front of us when we purchased it. And it has matched every other time for service) after promising a letter she then called to file a claim with Kay's customer service then refused to write the letter after speaking with them. The managers we have spoken to have been very apologetic and accept there is a big issue but cannot explain why someone at Kay would have done this. DO NOT BUY FROM HERE apparently the rumors in the past are true. I have an email from Kay verifying that the numbers on diamond and our certification are mis matched now and we know they were not in the past. We now have an expensive ring that we hand picked for our wedding with a stone that we did not pick. Thank you Kay you took something very special to my wife...

I purchased a Bulova watch from this store a couple years ago, in less than a year the it started to show signs of moisture inside the watch face, I did purchase the warranty thankfully. So I bring it in for Warranty work, I dropped it off thinking its going to be a few before I got it back, ha thats an understatement! Lets just say out of the first seven months of the year it was gone for five of them! The reasoning was whoever they sub out thier repairs had decided to no longer do the repairs for them and it was sent offf to another place to get fixed, less than a month after getting the watch back the battery dies, taking it back in again thinking this has to be an easy fix, I was then told this isnt fixed here and needs to be sent out, obviously I'm cringing knowing how long its gonna be, The person at the store then tells me well if I wanted it waterproof " Like how I purchased it " It would have to be sent out, or if I wanted it just water resistant they could do it in house. So I decided to have it sent out so its exactly like how I purchased it, well here we are 60 days later and I call just to humor myself at this point, and guess what ? It hasnt even been sent out yet! Funny thing is , when the store clerk was writing this up she was pretty clear this is going to take a long time! I feel the responce time on covered warrranty items, just takes way to long especially when you pay more to protect...

My engagement ring had been sent out for a resizing, when I got the ring back, one of the prongs was bent, so I had to send it back out for repair. The ring comes back over a week later and they tell me that the tip of the prong is still sharp and asked me if I wanted to send it back to be fixed yet again. I decided to have it sent back, even though it should have been done correctly the first time around and should not have been sent back after the resizing in this condition anyway, but here we are. About a week later, my fiance gets a call and they tell him they replaced my ring. Number 1, if you decided to replace the ring, why did that take a week? Number 2, they didn't ask me if this is okay, they just went ahead and did it. This isn't my ring, this is just a copy. There is no sentimental value for this ring like there is with my own. Number 3, why could it not be fixed? And I'm supposed to send this in for maintenance and trust that it won't come back in anything other than perfect condition? Doubtful since it came back twice in less than stellar condition. My ring is leaving the "repair" center without even being inspected. The carelessness is infuriating. Someone spends thousands on jewelry, jewelry that represents a significant life event and love and this is how they treat the jewelry they're supposed to be taking care of? I thought they were supposed to be professionals at this? I'm...