Ulta Beauty — Local services in McHenry

I went to this store to return a package that was mistakenly delivered to my home address. I was so disappointed with how the ULTA employee handled the incident. I drove 20 minutes just to return a package that doesn't belong to me because it was the right thing to do. However, instead of a positive response, I was turned away by this ULTA employee, who told me she couldn't accept the package because it was not ordered from their store. I explained to her that I had no idea what to do with that package cause my address was on it, but I didn't order it. Also, I don't know the person whose name was on the label. Instead of helping me, she insisted there was nothing she could do on her end. I told her to coordinate with the UDS courier service or call the client who ordered it since they have the contact number on file.

I could have thrown the package to get rid of it, but instead, I was so concerned that someone might be looking for it that I went to ULTA McHenry for assistance. When I told the employee about this, she immediately said, "if you want to throw it, it's up to you!" I can't believe what I've heard, this woman's lack of concern and empathy. It only shows that she wants to avoid taking responsibility for taking time to call the owner and coordinating the package with the courier service and ULTA Shipping Manager. But instead, she left me hanging without any solution or offer to help. It was frustrating to know that this employee wanted to stay away from this incident of a lost package of the rightful owner, considering that she is a representative of ULTA Beauty, regardless of whether the products in that package were ordered from their store or not. By the way, I wasn't able to get the name of the unhelpful employee. She is a tall, skinny woman with gothic makeup.

Moreover, I want to commend Alayna T., another employee who extends her help in allowing me to leave the package with her. She told me I didn't need to make any effort on my end and she would take care of it. Alayna understands my situation and knows how to help...

I usual have no issues with this location. However the other night I went in with my Hispanic mother who doesn't speak English instead of my white husband, and for the almost 2 hours that we were there we were not once offered help, but employees were never standing too far away. Almost if they were following us around the store. Actually exactly like that because one specific employee did follow us around the store. I was trying to help my mom find a foundation that would work with her skin, she had wanted to go to Macy's but I had assured her that Ulta had the same prestige brands and great customer service. Needless to say I was wrong. Perhaps some more sensitivity training is needed specially with it being Hispanic Heritage Month, or if it wasn't profiling based on the fact that we were latino and speaking spanish maybe better customer service training is needed. Like I said I don't usually have an issue with this location, and employees usually ask multiple times in my short shopping trips if I need anything, but this time it was completely different. Even when in the Clinique section, when I was trying to help her find a cream to help her with dry patches on her face, the two employees there just stared at us while we looked at the kits and I had her try the creams on the back of her hands which has never been my experience before. She still bought quite a bit of product from the store, but she did not end up finding a foundation since we couldn't get a color match. I am very angered and dissapointed by this experience as I have really enjoyed Ulta and...

I was a frequent customer and part of the rewards program at Ulta in McHenry until December 31st i decided to go and to purchase a couple lipsticks and see what other great things i could buy, but as soon as i walked in the store their was a employee that kind started following me and never asked if she could help every were i went she was following my steps felt really awkward but really ignored it when a had a handfull of item i went to register to pay as soon as i walk up the employee following me told the cashiers over their ear piece/radio my total amount due before they even scan my stuff that is when i realized i was being discriminated for the color of my skin i and a 24 year old latina and thought of to be a thief i told the cashier why that was happening that if they thought i was going to steal and she was shocked i realized what the heck was going on i left the store and did not purchase anything i got to my car and i started to cry tears not because i was sad but because i felt really humiliated that is when i steped up and decided to go back in and talk to manager she did nothing but say sorry do you want and fragrance samples thats when i realized were the employees got their discrimination habbits from it all starts from managment and do not care about their customers that is the first time i have seen that manager and employee i recognized the others i now will not shop at ulta in mchenry and i have friends that had the same issues there too so if you like to be treated fairly and with respect DO NOT GO TO...