Capital One Bank — Local services in McLean

In 2022 I was just treated poorly and racially profiled at this location. Cashing a final payment check & all I received were stares. Everything on my end in order. Identification, bank card etc. 20min standing around and not a single explanation. Just triple, quadruple checking it. Do they not receive proper training? All that was needed was a explanation for the wait. But not a single courtesy apology. They did all that just to noticed I never endorsed the check til the end. The market manager steps out after I start asking why I was treated differently. I told her I didn’t have another 20 minutes to goof around with her. They could have called the check issuer from the beginning. The number was on a sticky note already written down. Sad that the issuer told them that this only happens when he issued checks to young Latino males. Capital one should be embarrassed. Profiling in 2022. Glad they didn’t see the first check because they would have called the cops the first moment they could. Parisha and the other employee who didn’t share her name should be sent back...

Disappointing customer service. Needed assistance with Treasury Direct certification by financial institution. First request they said they could help (it was for one of my family) but the individual needed a Capital One account open for 30 days before they could certify. So opened account. 6 weeks later called to set up assistance. Capital One McLean then said they couldn’t certify but to come to the office and they would notarize. So we came to Mclean office to get notary. Once there they said they couldn’t notarize or help us at all. Not happy so have moved all of my money out of...

THIEVES!!! I went to the atm at chain bridge rd McLean to make a $400 payment to my wife credit card, the machine took my money and returned a 20 dollar bill and took 380 then ask me to retire the money but the little door was close and a message saying that my money will be hold by the bank, atm didn’t give me a receipt credit to the card was not applied and now the branch said they can’t help me as well as the credit card department so...