Kinetic Fiber Internet - Meadville, PA — Local services in Meadville

Most of the staff are GREAT! They work hard to provide solid service. They are impacted by corporate policies and that is where the real problem sits. The force to use an automated system for everything is annoying and not effective! The ammout of time wasted is beyond annoying and borderline abuse. However if you are not consistent with forcing an in person resolution response your issue will never truly be resolved. The common solution the system wants to push on you is reboot your Router. THAT DOES NOT FIX THE PROBLEM. It may most times get you working. The issues for my ongoing issues have been line related. After forcing the issue, the first problem was found right at the pole at the end of our driveway. Then of course over time as trouble issues reported more along the line to the CO. To the point where they are working now on the DSLAM etc. Again, the people have been great but the company seems to have forgotten if you are going to charge people for a service, you need to maintain the infrastructure even if the long term plan is to update it to something newer. While our choices maybe limited, the service you provide should still be acceptable and currently your overall service...

My technician was great. I had a question -he answered it.

My service through Windstream has been fine.

Getting assistance through Windstream, however, was nearly impossible. I called 4 times -bad connections each time, and then (each time) was cut off while being transferred to another department. On the 5th time I was transferred correctly, and could hear what the agent was saying, despite line interference (should customer service lines at a phone company work like this?).

I had a basic question. They could not help me, and said that they would have to send someone to my house. They were scheduled to come on Friday. On Thursday morning, I got a text to confirm my appt. While I was confirming it, I got a knock on my door. It was the tech. - a day early. He said that they had a slow day, so they sent him a day early.

I'll keep my service for now, because I haven't had any problems, but will cancel it if I get to a point where I need to contact customer service very often. That department badly...

Yesterday, I made a call to Kinetic regarding an intermittent issue with the internet. Very kind rep and we set up a time for a technician to check things out at the house. Next, I received a confirmation text and I replied YES. Today I received a second confirmation text and again I replied YES. Shortly thereafter, I received yet another text indicating the problem was solved and to reply either FIXED or REPAIR (or to call). I decided to call because it is an intermittent issue and I was not positive if it was in fact resolved. The rep was very kind and knowledgeable. The technician arrived and trouble shot the terminal down the road, checked the box at the end of the driveway as well as the one attached to the house. We went downstairs to the modem and again, checked into all possible issues. He took the time (I never felt rushed) explaining very clearly everything he was doing and did. I was very pleased with the service call and...