Joseph James Jewelers — Local services in Mechanicsburg

Don't be fooled by the charming old building, the "Best of Harrisburg 2012, 2013" signs posted outside the building or the fact that they are a local business. Don't waste your time here. My fiance and I wanted to support a local business by purchasing our wedding rings from a small business rather than a large chain but just because it is an "institution" in a small town doesn't mean they deserve or even want your business. My fiance and I went to the store one afternoon and met with a very nice woman who helped me design a custom wedding band, even going so far as to have the jeweler take a piece of metal and make a mock up of what the final band might look like. My fiance didn't see any rings he wanted and the woman told me that she would get back to me with the price for my ring in white gold. I left my name and number which she wrote down on an envelope and was told they would get back to me in a week. Nearly two weeks later, I gave them a call to see if they were able to determine a price for me. After leaving my name with the young woman who answered the phone, Jaime called me back. Jaime the jeweler told me that, uh, he uh, could kind of remember the ring (since he was the one who made the mock up...) but uh, I mean, there wasn't really much else to say. "I'm not exactly sure why you called. Uh, I mean, I guess I could talk to you about the weather." Chuckle, chuckle. What? Basically Jaime the jeweler can remember a customer but can't seem to understand that the customer might want an estimate before they go ahead with the ring. He didn't seem to understand that I was calling because I had left my name and number so that they could call me back. Uh, so that's why was calling. Instead, Jamie made it clear that there was no reason for me to be calling him. He was confused as to what I wanted. The owner/jeweler is condescending and has poor customer service skills. If you want customers to come back, treat them with a little respect and return their phone calls. After speaking on the phone, he promised to call me back--he wanted to uh, look into things a bit, uh, more. He soon called me back and left me a message that I, uh, needed to come back in because, uh, there really wasn't anything he could tell me, haha. Even though he had already designed the ring, he couldn't help me? He couldn't even tell me how much a band in white gold would cost approximately? I called immediately and asked the young woman on the phone if he could call me back. Surprise,...

I stopped in to pick-up a last minute gift for my wife on Christmas Eve. The ladies behind the counter welcomed me as I walked in. Then this guy comes out from the back and took over. He seemed more determined to tell me what I didn’t want and what they didn’t have then to show me what I asked for. To make matters worse, he took and completed a personal phone call while I stood there waiting on him to complete his phone call. I mean, REALLY?? I had stopped there because I didn’t get to shop on small business Saturday and I’m all about small business success. I did purchase a necklace but if it wasn’t so close the Christmas, I probably would have walked out the minute he took the phone call and went someplace who appreciates the customers who walk through the doors. This was my first and last visit to the store. I’ll find another small business jeweler the next time I need some jewelry. I don’t recommend...

My husband and I had our wedding rings designed here and worked extensively with Jamie, the jeweler and business owner.

While this gentleman can be a bit ‘off-putting’ in his demeanor and eccentric behavior, he truly is very gifted at what he does. He combines what you (the customer) want with his creative artistry to make amazing pieces.

While items can be a bit pricey, you won’t get this kind of dedication to perfection (if you’re designing custom items) and quality via a big chain jewelry store.

Jamie went way above and beyond to locate the gems we wanted and expertly crafted beautiful designed rings that will become family heirlooms.

I would recommend this business and Jamie to anyone looking for an original piece and expert...