Connecting Point Computer Center — Local services in Melbourne

I was in a bad way, I have health issues and my iPhone died on a Sunday. I went to an open Apple certified center and was told that my iPhone 6 had no hope. I could not buy a new phone and left. My daughter ordered me a new iPhone 7 immediately. It arrived and I followed the activation directions but continued to get “No Service” signal on my phone. I was passing The Connecting Point on the way to a doctor appointment and stopped in. The gentleman at the counter was very considerate and told me no matter what I would have a phone when I left, even if it was a loaner. He told me that there was a recall on the iPhone 7s and that he would run a diagnostic to make sure, but it would have to go back. Fortunately I still had my “dead” iPhone 6 with me so he said he would run a diagnostic on that as well. Turns out there was nothing wrong with my phone except the battery. He replaced the battery (no 3 week wait like the other place had said before they said my phone was hopeless). In less then an hour, with no appointment, I had a working phone and was able to save my daughter the expense of buying me a new one. I would recommend taking your Apple products to The Connecting Point Computer Center. You can be confident in knowing you will be treated fairly with knowledge and expertise....

I have used Connecting Point over the past several years for MacBook computer, iPhone and iPad. Great customer service!!!! Knowledgeable, efficient, friendly, fair prices and no pressure sales. Wow, hard to find all that in one place these days!

Honestly is what I appreciate most from these guys. Maybe it's because they are more of a repair vs retail sales business. However, they do sell some products and accessories. When I recently took in my 2011 MacBook Pro, they helped me decide it was ok to keep this somewhat old thing and spend a couple bucks to keep it running. For my needs, this laptop still had more life. No need for a whole new computer.

Yesterday, I took my iPhone in. Apparently, it has hard drive problems. Again, Randy was so helpful with helping me way out options and costs. They could help me, my phone insurance may help with coverage, or check in with Apple & Verizon to see about upgrade and trade in deals.

Guidance, fair prices, excellent service and keeping the customer needs first are their strong points! If you have Apple Service needs, GO HERE! They are Apple certified and in my opinion better than other places closer to home for me.

Big thank shout out to...

This business is excellent and Randy is the star of the show, telling one what one needs to know in language one can understand. I go to him for all of our Apple repairs. The most recent visit to Connecting Point was on account of a competitor dealing dishonestly with one of our sons, badgering our son to abandon his damaged MacBook Air for a refurbed MacBook offered by the competitor's repair shop. The competitor claimed the MacBook Air would cost $1000+ to repair, blaming Tanzanian dust for destroying costly internal components. I shared this story with Randy at Connecting Point who, unsurprisingly, did not bad-mouth the competitor, and who fixed the MacBook Air for under $200. Seriously, an $800+ difference. And, again, a perfectly good MacBook Air. This is one example of why I go to Connecting Point, and will continue to do so. If you're one of the Apple Mac herd, then this is your repair spot. Seriously, it is---you just don't know it yet. Give 'em a go, and you...