Verizon — Local services in Melbourne

Horrible experience… switched from ATT after 30 years and recieved a new line with new internet and Apple Watch line during their promotion of a free Apple phone in November…… one issue after another! Never told my internet was not unlimited and never approved overage charges was told by Faud Wiess manager to call and have it locked and that doesn’t even exist! …. Went to this exact store at least 12 times to fix all the issues…. Never put into the system my trade in phone or promotion so I was paying for the phone I recieved that was supposed to be free along with other equipment charges, then with the internet…. Manager Faud Weiss stated he was going to cover data overage charges or he would give store credit and never did … it was supposed to be 150.00 store credit per Faud manager and 150.00 customer service credit, Faud manager is more like FRAUD!!!! This is how the elderly get ripped off! Got so fed up that I cancelled internet and Watch!!!! Finally went to Verizon corporate office on 192 and complained, sat with Miguel and customer service agent to figure out my entire bill!!!! And called FRAUD I mean FAUD WIESS on 3 way with Verizon customer service and Miguel listening where he admitted the 150.00 store credit and the 150.00 customer service credit…. FRAUD got upset and Also never not once notated my account any of the 12 times I came in like he stated! Come to find out from corporate this is a retail store franchise owned by cellular sales not a direct Verizon store!!! Beware of this location go to the real Verizon corporate store on 192!!! Was told by corporate that I need to go to this store to get a copy of the notations Fraud placed in my account and when I arrived I have never been treated so rudely he stated his store will not service my account anymore and that he will NO LONGER HONOR my credits that he promised and that he Fraud was upset that I went to corporate and said the retail Verizon store promised me credits but he was the one that actually said it because he was on 3 way🤣BUSTED!!!! FRAUD!!! Got up walked out contacted corporate and finally all my issues were taken care of and adjusted…. DO NOT DO Buisness here waist of time and seriously FRAUD stated he did not have a manager or supervisor …. Disciplinary action to come by cellular sales, district manager Billy Davis and Corporate Verizon directly. Don’t waste your time go directly to the corporate office on 192 and speak with Miguel! He is amazing and knows...

I bought a new Verizon Galaxy S10 6 months ago. The salesman at Verizon located on Eau Gallie in Indian Harbour Beach Fl, sold me on the liquid glass protector Qmadix. He swore it was the best and that my phone would be protected against scratches and breakage. I even had the rep at Verizon apply it for me. However, here it is 6 months later and my phone has several scratches. Keep in mind, that I am extremely careful with my phones...it is never exposed to anything sharp. I had a Galaxy S5 for years before I upgraded and only used a standard screen protector and to this day it still does not have any scratches (I still have the phone). Anyway, I took my Galaxy S10 into Verizon and was told that the only recourse I have is to file a claim against the manufacturer of the liquid screen protector and they would reimburse me up to $250.00 AFTER I get a new screen, which I would have to pay for up front out of my own pocket. He recommended I take to the "I Fix it" store by Publix in Indian Harbour Beach...which I did. I was told that the screen could be replaced but it is extremely difficult to do and it may not work correctly afterwards. So, the moral of the story is...DO NOT LET VERIZON SELL YOU ON ANY LIQUID SCREEN PROTECTOR. USE A STANDARD SCREEN...

Be sure and ask for Seth Toney to help you get your phones and service. He was fantastic and even gave us his cell # to get a hold of him in case we had any problems. But, when the lies he told us kicked in, he stopped answering our calls. We had 2 AT&T Galaxy S8+ cell phones and traded them in to Verizon for Verizon phones and what Seth said would be 2 gift cards so we could pay most of our AT&T bill off, not all of if but, most of it. We got emails saying something about we would receive the rebates (not mentioning any gift cards) on or about 12/4/17. That date passed and when 1/4/18 arrived I called him and got no answer, I left a VM and no call back. I called back for 3 days in a row and the same thing happened. So, my wife called and she got the same treatment. So, rather than wait any longer we paid our AT&T bill $1,529 and change and our Verizon account was eventually credited with 2 amounts of $382, one per phone. And as you can see $382 x 2 = $764, well below and not EVEN close to the $1,529 that Seth led us to believe. Not having any real problems with Verizon so far, just with Seth who works for an independent company that provides service to Verizon at...