CVS Pharmacy — Local services in Memphis

The past two or three times I’ve been in I’ve had very frustrating experiences at this pharmacy. Apathetic and frustrated team members at the pharmacy counter. In fact i had the prescription transferred to the cvs in Target closer to my house. It’s a pain to have to go into Target (not to mention the risk to my wallet walking through THAT gauntlet of fire) but with my new prescription my doctor accidentally sent it to the previous one I’d used on Union which is close to my work and on my way home. I was a bit frustrated by that already but decided to just go there as i needed the prescription. I expected to have a long wait and another frustrating experience. But other than the fact that there were ZERO baskets push cart or hand basket. (So i bought less items than i intended because my arms got full) I was pleasantly surprised. The young black woman with the long hair( i think she had braids) at the pharmacy counter was busy doing something in the back and i expected to have to wait yet again. But she noticed me right away and stopped what she was doing and came to help me check out. I also had multiple items from the store. She was professional and efficient and when i got confused with my cvs card she was patient and friendly and made me smile after a really trying day at work. Her positive attitude and vibe helped me come home with the same even after a long day and a mix up with my dr. It just goes to show how a little effort to be kind can have a ripple effect and my accidental stop at this store turned my day around. Thank you. I only wish I’d...

I have been coming to this pharmacy for 2 years and they have never gone out of their way to be helpful, but today they took it to a new level. I had to wait 2 days for a flu medicine to come in. When I went to get it Sherilyn told me the price. It was more than I was expecting. Turns out that they did not have my insurance info on file, which is alarming. She asked for my insurance card and told me to sit. After about 5 customers got taken care of she finally called me back up. This time the amount was even more than before. I asked if I could just pay the previous price and she rolled her eyes and told me I would have to sit down and wait again. I told her that I would just pay it. She got defensive and rude and said “it’s not like I’m pocketing the extra money.” A pharmacist in the back yelled that I had an “attitude.” I accidentally hit “cash back” when I paid with my debit card and she was patronizing and made me feel foolish. I will never be back to this pharmacy and will be having my meds switched to another pharmacy tomorrow. I suggest that your pharmacy staff take more customer service training. No one who is sick with a fever wants to wait unnecessarily and be made to...

Great pharmacy and one of the only ones open 24/7. The store is also very nice and clean and awesome. The only issue is that even though this cvs had more employees than most I've seen in a week at any other cvs they had issues filling scripts quick enough. I had 6 due but even though I told them just fill one of them is all I needed then they took 7 hours to fill it. I even waited 2 and a half hours in the store. They said they couldn't expedite any prescriptions but later when I was in line again someone asked and they did and they did randomly for a guy who said he couldn't wait long for it... I literally couldn't afford my other 2 prescriptions cause it cost me so much to come there from Uber and Lyft and I have been without my medication for over 3 weeks. So I desperately needed it at least the one I asked them to fill for me and it was 7 hours for it to be filled. That's why I left one star away...