Mediacom Communications Corporation — Local services in Menifee

I so wish that I would have read the reviews before switching to this horrible and I do mean horrible company. I have ran back to Frontier for service who purchased from Verizon. Let me list the highlights of my disappointment. The technician that came out to install my service and I use that term loosely was clueless and smelled. He also had to borrow my laptop to install service. He ended up having to call back to the home office because he could not get it to work. When he was finished I always like to test to make sure that everything is working. He was rushing me as if he was being fined per second to make sure everything worked. He was never able to get my Amazon Fire Stick to connect to the internet and then had the nerve to told me that it would eventually pop up. To add insult to injury he stole and yes, when you remove an item from a customers house without their permission that falls under the category of stealing. My Genie Remote control from Verizon. I noticed it was missing right after he left. I did text him, and nicely say that I believe that he picked it up by accident could he please return and he just ignored me. Confirming that yes, you did take it. I called Mediacom to complain about the Internet not working, and he had the nerve to call me and ask what was wrong with me. I have wasted countless time, trying to get the internet to work properly, and calls that were supposed to be returned from the supervisor in the area never occurred. I went to the office today to return my equipment, and cancel service. I have to wait 6-8 weeks to get my $90.32 cents that I spent up front. Which is unbelievable. I did not expect to receive it right away but I did expect the return of my money within a 1-2 week period. Once again, they are horrible and do yourself a favor and run away from them as fast as possible if they attempt to earn...

If I could rate their service 0 I would.

Not recommended for anyone who works from home.

We’ve been having major issues since 1/9. A tech came out on 1/11 and stated we needed another service appointment for a technician to service our hub and that they would be out within 72 hours. Finally, after 5 days (and several outreaches on our part) on 1/16 someone comes out but they’re not the correct type of technician to fix the issues, so someone else has to come out. We were told again 2 days ago, someone would be out to fix the issue in 48 hours. It’s still not fixed on 1/21. Our upload speed is 0.02mbps out of 50.. I work 100% remote from home and can’t even complete my basic work duties. I start at 6:30 in the morning so I can’t just run down to the library or an Internet cafe. I’ve also requested several times that they send me something by email that I can provide to my employer so I don’t lose my job.

This entire situation has been extremely frustrating and discouraging. It’s one thing to not be able to have good connection to watch tv or be on social media, but I can’t even do my job.

If you work from home DO NOT enroll in mediacom services.

At this point I would literally pay a technician out of pocket to just please come fix our issue...

Would give zero stars but have to give at least one. We have Mediacom internet only service in the Gulf BReeze/Navarre are of Florida. The service is up and down, and goes out quite regularly but the company never gives a refund for when they are not providing service, which seems very much like a breach of contract. The service goes out right in the middle of business meetings, which is very problematic for myself and a few of my neighbors. Additionally, at least once a year they try "upgrading" you to a new service plan without your knowledge or consent, then after a couple of months of recieving the "upgrade" the price gets upgraded too. They are banking on the fact you do not see that they changed your service and then show you that the price hike was to bring the plan you are on (without your consent) to the same price point that plan is offered to everyone else, supposedly. This company is nothing more than a bait and switch one and should be avoided, if able. Unfortunately, they have established monoploies in many parts of the country and are the...