White House Black Market — Local services in Meridian

Customer service? Disappointed. In the past I was a regular shopper here for my work attire. In more recent years I've grown more casual in my dress. I decided I needed a wardrobe update as styles have changed so much recently. I went into the Meridian store yesterday (I think that is the only one we have left in town now) early and was the only one in the store. I shopped around and the manager started a room for me. I was ready to drop serious money to update my wardrobe. Being winter I was all bundled up in layers and lace up boots etc. I told the manager that I wanted a full room because I wanted to try on everything that interested me because I was only undressing once. When I finally had everything all picked out and ready to try on I asked to use the restroom before I went into the changing room to start my trying on. They said "our restroom isn't for public use." They directed me to walk around the mall to the "public" restroom. I just left and didn't come back. I was the only person in the store with 2 employees. I have used the rest room when I have shopped there in the past. I feel disappointed in the customer service for sure. While my situation was not an emergency, what if it had been? WHBM used to be such a wonderful customer oriented shopping experience like Nordstrom. So so...

Worst customer service experience ever! I bought three sweaters and two of them said final sale (on tag) But not the third. I assumed this would be refundable. At the store the agent was extremely rude. Saying she cannot return it and it’s now “my sweater” in a sarcastic tone. Apparently there is also a code on the receipt that means final sale but there’s no way the customer could possibly know that..This is very deceptive marketing. I will never set foot in this store again. An update In response to this review the company suggests I call the number and they will resolve it. This is not true! The agent documented my complaint and said the “store” will call me back and resolve it! 😂 This is the same store that basically told me to get lost and would not talk about the problem. So a complete...

The older blonde lady that works there is the least welcoming, most condescending retail worker I’ve maybe ever come across. Id purchased an order online and she was extremely judgy and rude. She even tried to force me to let her run the payment for the item again in store, which I can only assume would be for the benefit of her commissions. How unprofessional!

Came back in and the lovely Taylor was truly fantastic. So warm and welcoming. I’m glad she is the one who helped me because as soon as I walked in the door the older lady very loudly and sarcastically exclaimed “looks like we’ve got a return” with an eye roll. Will not...