Great Clips — Local services in Mesa

I took my 10 year old daughter here for a haircut. The lady who cut her hair was Cynthia (with the tattoo sleeves). I can tell you the customer service skills definitely need to be worked on. It was to the point that my daughter left upset from how she felt in her presence. There was no smile from Cynthia whatsoever first off. I work in a customer service oriented field and a smile goes a LONG way. She stated at me for a minute and asked "What are we doing?" in a mono tone kind of manner. I told her we wanted to take a few inches off and showed her to about where we wanted it cut. I asked her how many inches and she said "well it depends" and proceeded to measure with her fingers the inches and told me. I then asked her if she could make sure the ends were more texturized than a straight choppy look. And she looked at me for a minute or two and rudely told me "So it looks like she needs a hair cut?" I tried to explain to her the best I could and she was not helpful at all so I simply told her "Whatever you think looks best" I could hear her telling my daughter that she needed to straighten her head a few times. Although I was watching her the whole time and she was not moving. When we got in the car my daughter (before I could even say anything) told me the lady was not so nice who kept pushing her head and telling her she had to keep it straight (tearing up). We will not be back to this location. I really hope you work on your customer service with not only adults but children. I was pretty shocked with the negative manner that radiated...

The worst experience I have ever had at this great clips if I can give zero stars I would I walked in to this place and the representatives starred at me like they seen a ghost and instead of them saying welcome to to great clips the older lady who sit to the left of the register with blonde hair asked ughh did you make a appointment I said no I didn’t mean while the other girl with pink hair stared at me with a blank stare for almost 5 mins and I asked if she can see who the women was that clipped my ends the last time she had an attitude and said we only have the ppl who were are here instead of sayin let me check..mind you I am a young black women and I washed blow dryer and straight my hair and had it wrapped up in a scarf when I walked in which I have been to this great clips plenty of time since 2006 the women that was suppose to cut my hair instantly stopped cutting her clients hair and walked to the back with an attitude she has dark burgundy hair and sit second from the back on the right then she return and continued to cut her clients hair all I came to get was a trim as usual also the gentleman that came in after me got greeted with a welcome to great clips from all the most the staff I walked out without getting my ends clipped this great clips has definitely lost a customer disgusted with the treatment I have...

I needed to get my son's hair cut today. I checked in on the app with a 52 minute estimated wait. I arranged my schedule to accommodate this wait ie drive time other commitments etc. When I got there the lady at the desk told me there was still an additional 40 minute wait as well as a "shift change" that will effect the length of the wait as well. She also told me since the wait was so long I had to leave and come back. Needless to say an additional 40 minutes on top of the previously quoted 50 minute wait made the wait time in reality well over a 90 minute wait and then even more time due to the "shift change" I am not sure why someone coming in to work and someone leaving work would disrupt the progression of business so heavily. I completely understand the wait quoted on the app is an ESTIMATE. However almost double the estimate in actual wait time is unacceptable. Needless to say I miss my other commitments that were planned on that day. This is a perfect example of why the ONLY reason we bring our children here for hair cuts is the simple fact that it is so close and convenient from the house. No other reason and this experience...