Geek Squad — Local services in Mesquite

Worst Squad ever I found out I was on hold for 20 minutes I drove to the store and just walked and seen the best buy employees were all working but as soon as I turned right into the geek squad side while I'm still on hold I see one guy talking to a customer at the register just one guy doing his job the other 3 employees saw me coming as they were giggling laughing joking enjoying their day of course the all walked to the back out of site they all seemed young can't blame them but it made me feel disgusted how I went around 12 in the afternoon and purchased a laptop and the guy who sold it to me told me to go to geek squad were they were supposed to set up the computer and install Microsoft office as well as Microsoft defender I told the geek who help me I told the guy with mickey mouse looking glasses around what time I should be receiving a phone call he said around 4-5 I went at 4 when I saw what I saw then I re called around 5:30 and Rachel told me that there is nobody of geek squad in the store I asked what time do they close and she said 8 so I'm just very disappointed how they're manager is ok with everyone walking out of their job early and i wasn't able to get my laptop for school the following monday very bad phone call service very bad work ethic they should show them how to do their job better i hate to see anyone loose their job over this review but my lord if you need to help them find a job somewhere else then let it be. It's a easy job I think inside turning small screws or in my case just turning a computer on a set up Microsoft office and Microsoft defender and you get a check for that. But I mean that's just me I hope the manager does a better job at hiring more experienced people good luck to you I will pick up my laptop the next day after I bought it hoping it's all set up and I won't have to write another one of these reviews.if there were a option to give a strong 5 red stars of how I feel I really wouldnt give them not 1 star. Feel free...

I recently experienced an issue with the refund process during a return and exchange at Best Buy. While the staff was helpful overall, I’m seeking clarification on how a $154 trade-in discount was handled during my transaction.

Here’s what happened:

On 12-19-24, I purchased a 13-inch iPad Pro (256GB) and received a $154 discount tied to a trade-in for an older iPad. This discount, along with a $200 promotional discount and an additional $270 trade in, was applied to my purchase. The next day (12-20-24), I returned the 13-inch iPad and exchanged it for an 11-inch iPad Pro. While the iPad’s purchase price and taxes were refunded, the $154 trade-in discount was not included in the total refund. Based on my calculations, this $154 seems to be missing. I’ve reviewed my receipts and noticed a potential discrepancy. Unfortunately, when I raised this issue, Manager Jennifer was unwilling to process the refund or provide further assistance.

As a result, I am planning to report this matter to the Better Business Bureau (BBB) and other relevant organizations to seek resolution. Accurate refunds and transparency are crucial to maintaining customer trust, and I hope Best Buy will review this matter carefully and address it fairly.

While I appreciate the ease of making the return and the general professionalism of the staff, I’m hoping for a prompt resolution...

The 5 stars is for Edgar at GeekSquad. I came in due to a lost phone warranty claim I had filed, which I later found the phone. I was trying to return a egift card and to get my deductible refunded as thats what I was told over the phone by corporate. When I went in person, BestBuy informed me that I couldn't return the egift card and to call the BestBuy egift card customer service number. I was receiving alot of back and forth, the ppl on call were telling me to go in person, in person ppl were telling me to call. But Edgar went above and beyond, looking at my history of phone calls and chats with BestBuy/Geeksquad online/phone. He investigated my overall situation, showed me on his computer what all was processed on my account with dates, times and details. . He saw i was getting alot of back and forth, so he TRIED to see what he could do, but they have very limited access so he wasnt able to assist with what i came in for. He called over a store manager to see what resolution I could get. Unfortunately, I was told I had to call corporate. But still, its the simple fact that I had gone in store to GeekSquad 2 times before and no one even looked through my account or even TRIED to see what could be done, but he did. That is what great customer service looks like....