Tractor Supply Co. — Local services in Mesquite

This store is entirely unmanaged. Almost comically so in fact. I ordered online to be picked up in store. I received email notification of the shipment, as well as tracking info on the package then in-route to the store. That email clearly states I will receive a follow-up email when the item is ready for pickup. The package delivered around noon on a Tuesday, but a second email never came(it's 2023 outside, so obviously I already check the "spam folder" on a regular basis). I called the store each day to inquire about the merchandise I'd already paid for, but was put on hold each time they went to "ask somebody" about my package. That first call(Wednesday/24hrs after delivery) sounded like an elderly woman, so I have some difficulty in laying blame with her just leaving me on terminal-hold(machine hangs up automatically after ten minutes), but there's certainly no excuse for any repeat of that same scenario the following day. My inquiry on Thursday(48hrs after delivery) was the same(someone else put me on terminal-hold for the allotted ten minutes or so). I decided it best I go in person, on the third day(now more than 72hrs since UPS delivered my order to the store) of waiting for this now elusive "pickup email". Upon arrival I was greeted promptly, but the person at the customer service desk looked busy. A young man pulling around a pallet of straw was kind enough to immediately inquire about my last name(instead of the order number I'd been referencing up until that point) when I finally got a chance to explain the situation. An associate retrieved it from the back and just handed it to me, right in the middle of the store. "Here you go sir, have a good day." Dude was back with it in under sixty seconds. Bravo. That young man pushing the pallet of straw actually deserves a place in retail management if wants it(he was quick to try solving the problem and did so with a great attitude), but something tells me he's going places. I finally felt like I had reached the top of their customer service pyramid, and it felt good. Hop in my vehicle and turn out of the parking, only to then miss(only rang once) a phone call from that very TSC location. I quickly pulled over and rang them back, only to be greeted by none other than David(the "manager" at this establishment apparently) himself. I inquired about the return phone call moments before only to be asked(kinda rudely) if I'd "checked out" the package I'd been waiting for and calling about for days. I didn't "check" anything out upon receipt of my order, indicating yet another ball dropped by those supposedly being managed by David. I'm sure the guy is trying, but he needs some help. I don't believe it's direction, or purpose that he lacks, but likely just a lapse in guidance from his own supervisors. I'd like to think there's some area-manager or regional-manager in the structure of this company, but I can't tell from where we're standing right now. I'm shocked this store still shows above four stars on Google(perhaps just an anomaly like that "pick-up" email I never received). Seems like they need some...

Just called Tractor Supply to ask if they filled Propane. The person that answered said why yes we do if they are empty tanks. I also asked if they had propane and again HE said yes. Upon arriving at the store I was told OH that's been broken for a while and we are waiting for the gas company to come out and fix it. We have NO idea when they will get it fixed. The person at the register got on their comms and ask their team members who spoke to the person on the phone 10 minutes ago to tell them they filled Propane tanks everyone denied it.

UPDATE TO MY REVIEW

At 08:40 CST 06/28/2023 I contacted the customer solutions number provided and spoke to an agent. They took my information and details about my experience. They assured me that the general manager of the store would call me back within 48 hours.

AT 13:45 CST 06/28/2023 I received a call from the general manager of the mesquite store in response to my review. He assured me that he would address this with his staff and find the underlying cause of the issue. The manager confirmed that the equipment was out of service and that his staff had been informed of that fact prior to the day of the incident. He also did not understand why the staff did not inform his assistant manager I wanted to speak with the manager on duty to address this issue when it occurred. The manager asked that I give them another chance to make this right. The manager showed true concern about this issue, and I felt he would address it with his staff and take this as a training opportunity to better his...

I love this place! Tractor Supply is a fantastic store for all your farming and outdoor needs. Whether you're a professional farmer or simply enjoy gardening in your backyard, this store has everything you need to get the job done. From animal feed and supplies to gardening tools and equipment, Tractor Supply has it all.

One thing that sets Tractor Supply apart from other stores is its commitment to customer service. The staff members are knowledgeable and friendly, always ready to help you find what you need. If you're not sure which product is right for your needs, they'll be happy to offer advice and suggestions.

The store is also well-stocked with a wide range of products, so you're sure to find exactly what you're looking for. Whether you need fencing materials, seeds, or even outdoor clothing and footwear, Tractor Supply has it all. And if you're a pet owner, you'll be pleased to know that they also offer a variety of pet products, including food, toys, and accessories.

Overall, I highly recommend Tractor Supply to anyone in need of farming or outdoor supplies. The store's commitment to customer service, wide selection of products, and knowledgeable staff make it a great...