New Nails — Local services in Metuchen

I would like to share my experience recently at New Nails in metuchen. I'm a very non confrontational person. Even posting this upsets me but that goes to show you how bad my experience was. I have 2 children one being a baby and rarely get mommy time. Today while visiting my family my parents offered to watch the kids so I can get a much needed pedicure. The man was very nice and gave me a decent pedicure but accidentally ruined my new sanuk sandals w the wax they apply. I just got them yesterday and was very upset and decided to approach the owner which is very uncharacteristic of me. She told me she could get it and took a paper towel to them which only caused the wax to rub in and completely ruin the finish. She continued to tell me they looked fine while 2 other people continued to agree w me that the shoes were ruined. The shoes cost me $35 which I was not expecting her to offer to buy me new ones but hoping she would at the least apologize and offer me a free pedicure. She actually did the opposite and kept demanding $20 for pedicure. The women behind her was completely appalled that she kept asking me to pay. While in almost tears now realizing this pedicure was going to cost me $55 (pedicure + shoes) I told her I don't think I should have to pay. She told me she does not give out free pedicures and has been there 13 years and doesn't do that. In the end she gave me the pedicure at 1/2 price absolutely ridiculous. Being I am not a confrontational person I paid and walked out. She actually chased me asking me for my shoes. I guess customers do not come first in her...

I went to this salon based on the reviews here.. but sadly found out the reviews are outdated. Everything in this salon seems old, not DIRTY, per se, but just old and needed an update. I got acryilic tips put on. The lady globbed on the acrylic so it took her forever to shape them, and they were still not very nice and sort of misshapen. I was not happy with them but had no other choice because I was on my way to a wedding and because it took extra long because of her lack of skills I had to just just smile and walk away. The next morning I woke up to green on about 4 or 5 of my nails. It did no look like fungus but just discoloration. So I assumed it was something in the polish or the acrylic (not something I touched because the green literally appearred overnight). I went back the following day and showed them my nails. They told me it wasn't their fault and it was something I touched and because I was a first time customer how can I know it was their fault. They took off my polish and were going to charge me for a new manicure. I said no thank you, not wanting to give them any more of my money and went home and repainted my tips. About 2 days later there were faint yellow marks exactly the same places as the green. I went in and showed them and they said that they didn't see anything and I was seeing things and it was because the nailpolish I had on was pearl (even though there was no yellow on the other nails).

Awful nail work and awful customer service and high prices. Don't waste your...

It was my first time here and the lady was nice enough to take me as a walk in before her next appointment. She was telling me how bad my last gel set was and asked where I got them done etc. she was explaining how well and experienced she is and how other places aren’t so good.

There was one nail of mine that needed repair before she could paint it, and now that one thumb nail is a completely different shape from the rest of my nails. It is much wider than every other nail) I am quite disappointed especially because between the gel mani and a tip I paid $50. All of the tools looked very old and unsanitary unfortunately. The customer service was wonderful though. Very friendly and they make you...