Open Hair Miami Salon — Local services in Miami Springs

As a returning customer, I walked into Open Hair hoping for a better experience. Unfortunately, my second visit confirmed what I hoped wasn't true the first time: this salon prioritizes convenience and speed over customer experience and professionalism.

Let me walk you through what happened.

I booked an appointment online with a specific stylist—someone I trusted to work with my hair. But just as the service was wrapping up, the salon was getting ready to close. That’s when the owner stepped in—without asking—and decided to help “speed things up” by blow-drying one side of my hair. The result? One side of my hair had volume, the other was completely flat. I'm sorry but I wouldn't call that high standards. Blow-drying is not just drying hair; it's part of the styling process. Different stylists have different techniques and touches. Customers choose a specific stylist for a reason. That choice should be respected.

This wasn't an isolated issue. On my first visit, they burned my face with a white liquid used to remove hair dye stains from the skin. Not only was the burn painful, but I walked out with a visible ring around my face. They state that there's never been a report when the hairstylists purfusly apologized. Even a customer gave me an ointment to help with the burning feeling on my skin. This is proof that they are not honest. Despite this, I decided to give them a second chance—because sometimes, one bad experience is just that: one bad experience. But unfortunately, this time proved worse.

Even though I made my appointment with one stylist, once the color was applied, someone else was told to finish my hair. It seems the owner often steps in and assigns whoever he wants to work on you, regardless of who you booked with. That takes away a customer's right to consistency, comfort, and trust in the professional they selected.

Another issue: during both visits, I noticed the stylists and the owner encouraging (almost pressuring) clients to leave positive reviews. Don't be fooled by the positive reviews. While reviews are important for any business, the focus should always be on making the experience positive. Happy customers leave happy reviews—naturally.

After my honest review, someone who appears to be the owner's wife (who, from what I understand, doesn't even work in the salon) responded defensively. To clarify: this is not a personal attack. This is constructive feedback from a paying customer who gave the business not just one, but two chances.

To future customers: be aware that you may not receive the personalized experience you expect. If you book with one stylist, you might get passed around. If you value consistency, relaxation, and a stress-free experience, this may not be the place for you.

My hope is that this salon—and others reading—take this as a reminder: ✔️ Respect your client's preferences ✔️ Avoid rushing for the sake of closing time ✔️ Prioritize quality over quantity ✔️ Don’t substitute stylists without asking

I won’t be returning. Not because I want to tear a business down—but because I value my time, comfort, and appearance. And I believe every paying customer deserves the same.

— A...

• Update* - Went in for the second half of my transformation and it's taken me a few days to make this review because I wanted to give myself time to get accustomed to this "new" me. I can honestly say this has been OUTSTANDING! After waiting patiently, Delfin called me as soon as my extensions arrived and WOW, was it worth the wait! Not only is the quality of the hair, exceptional and a perfect match to the color I now have, but the installation is FLAWLESS! This hair extension and installation is undetectable, does NOT shed, remains incredibly soft and does not tangle. I can brush it, braid it, put it in a low ponytail - wear it however I want. Of course, Delfin gave me the best advice on how to care for my investment (which shampoo/conditioner to use, how to dry it, the use of a silk bonnet and correct styling products) and I am absolutely in love with my new look. He took me from fine, gray hair to long, healthy blonde baylage in less than ten days and I'm beyond thrilled. This wasn't cheap, by any stretch of the imagination, but it was an investment in ME and that makes all the difference.

If you're considering investing in changing your look, I cannot recommend Delfin and his staff enough. They are masters at their craft. Do your research, find what makes you happy, and then go to Open Hair - ask for Delfin and place your trust in his expertise. You will not be disappointed.

Original review - Felt a warm welcome as soon as I walked in the door of the salon. Delfin is the utmost professional and immensely knowledgeable. His skill in coloring is unmatched. I cannot wait till my extensions arrive and we can complete my new look!...

I’m curious as to how this salon has such a high star rating when my experience was nothing but. I walked in maybe 10 minutes before my appointment and happily waited until it was my turn to be seen. A tall bald man then approached me and had me sit in the salon chair to begin discussing what I wanted. Initially I went in for extensions but he convinced me my hair was too healthy for extensions. ?? Instead he convinced me to do a Ybera treatment for $250, a hair cut and blow dry for a total of $300.

I agreed. He then passes me off to woman who is going to wash my hair. This is where it gets interesting. I swear yall all she did was rinse it with water. Wraps my hair up in a towel and sits me back down on the chair. No one ever came back out. I’M NOT JOKING. I could hear the employees in the back/side room speaking, but after being ignored for over half an hour I decided to leave, hair dripping and all.

No call back to question why I left. Nothing. Also I’m noticing how you respond to clients’ google reviews justifying whatever the client is coming on here to share. Careful how you respond to mine because I left out something that made me uncomfortable but will absolutely share it if your response is anything short of an apology.

In all honesty I’m glad they did that because I had agreed to something I didn’t even want, I just wanted my hair done. I’ll never forget what he told me all because he didn’t have the length of extensions I wanted “extensions are really for women who have diseases that make them lose hair and NEED them.”

Anyway thanks for making me waste so much time and good luck running your tiny little joke...