Rocky's Ace Hardware — Local services in Middleton

This store will lose thousands of dollars over poor managerial decisions and doesn’t even care. I brought a propane tank into be filled the same tank I always use. The clerk at the front inspected and approved the refill. When I brought the tank to the rear to be filled by the same person who always fills it the Manager, he refused to fill it due to a dented handle. He allowed me to straighten it out, but still would not fill it. There was no possible violation or danger in filling this tank. I believe the reason was to sell me another one. After getting no satisfaction I followed up with supervisor Steve, who cared even less. I believe someone in that position you should be able to find a reasonable solution. They didn’t lose a $10 dollar sale they lost a reasonable customer and all the dollars to be spent there over the next several years due to poor management skills and lack of customer satisfaction. They just...

I called ahead looking for a product and the employee on the phone was very helpful and friendly, as well as the other employees who were present when I arrived. I was greeted with a smile and a hello. I found the product I was looking for and was in and out of the store quickly.

Although Ace hardware is a fairly well-known name I believe are typically franchised, and don't give off faceless corporation feelings.

Especially Rocky's. Ace hardware has a small local feel to it, and the customer service is exceptional.

The store location was convenient, inside was clean and organized. Nothing is better than being in and out of a store in less than 2 minutes leaving with exactly what you came there for.

I will definitely be back, especially in an effort to promote a smaller business or franchise instead of ordering products online or at a...

The employees k r a d e n and Anthony were very knowledgeable and helpful Anthony guided me with the right barrels and ratchet hold Downs for the top of my van to put the barrels on and kraden Carried off with three barrels and ratchet set and read the instructions and actually put the barrels on the top of the car and ratchet it down with the straps so the barrels would not fly off It was cold out and you read the instructions for the ratchet and 16 ft rope with just a t-shirt on home Depot wouldn't do that

Phil have my business from now on those two employees are true professionals thank you Clayton...