I am deeply disappointed in the appalling treatment I received at your Langhorne Pennsylvania Oxford Valley Mall location. As a customer who had every intention of making a significant purchase, I was shocked by the lack of professionalism and respect shown by your employee.
I had multiple items on the counter, ready to make a purchase, when I simply asked to take a closer look at a necklace. Instead of accommodating my request, the employee rudely informed me that I couldn't do so. This level of customer service is simply unacceptable, especially in the luxury jewelry industry where the customer experience should be paramount.
When I expressed my dissatisfaction and mentioned that I would take my business elsewhere, the employee callously told me to do so. I requested to speak with a manager to address the situation, only to be denied access to any further assistance. This utter lack of accountability and refusal to provide basic customer service is truly disheartening.
I had every intention of spending a substantial amount of money at your store, but after this deplorable experience, I will no longer be shopping at your establishment. It is clear that your employees lack the fundamental understanding of customer service and respect that is essential in the luxury retail industry.
I urge you to address this issue promptly and ensure that all employees are trained to provide the level of service and professionalism that customers rightfully expect. As a loyal customer who has now been driven away by this unfortunate encounter, I hope that you take this feedback seriously and work towards improving the overall customer experience at your Langhorne Pennsylvania Oxford Valley...
Read moreCharming boutique that features all kinds of different accoutrements, from band t-shirts to jewelry, to tumbled gemstones, to herbs and incense, to tarot, and pretty much everything in between. Seriously, it's hard to describe everything they have, because there's just so much. It's definitely worth a visit, if for no other reason than to see all of the varied items they have in stock. The staff is friendly and knowledgeable, and the prices are very good. Don't...
Read moreThe had an amazingly unique variety of items, all at what I thought to be very resonable prices. The store clerks were also very friendly and helpful. I came here to try and find a unique present for mother's day and left with both presents for my mom and myself. Overall this store is a fantastic place to find items you would not find anywhere else, which is something I really value during the few times I actually...
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