T-Mobile — Local services in Middletown Township

I have never written a review before and I usually stand up for retail employees since I used to manage a sprint store and know how stressful it can be working in this industry, but the service at this particular store was the worst I have ever seen. Went in to get my screen fixed on an Iphone 7 plus with sprints TEP plus insurance. When an employee finally came over to help they went in the back to see if they had the part. After about 15 minutes of waiting for him we realized he had started helping another customer who was there to open up a new line of service without even getting back to us. He clearly just wanted to swoop in on a possible commission before his coworkers could. At this point we had to force our way into being helped at the desk. The lady there was only concerned with selling us a new phone rather than fixing our old one. A cracked screen replacement is only 30 dollars with insurance according to their policy but the employee said that because the screen was cracked in multiple places that they could not fix it (which is a lie) and that we could have to pay a $270 deductible to have it replaced. I could buy two new phones for the cost of the insurance paid monthly and the deductible. Went to the kiosk in the food court and got it replaced for $75. The employees at this store have clearly been (poorly) trained to lie and con as much money out of you as possible. Save yourself some time, money and sanity. Don't get the insurance and avoid...

This review is for all of sprint, not just this store. As long as you never need to call cs you're fine. If you do, you will throw your phone out the window on a freeway. It's the worst! I thought changing my unlocked phone (which has been a pos the entire time I have had it) to another unlocked phone in best buy would have been easy and I avoid sprint. Nope. What should have been VERY easy to a best buy employee that DOES this MANY times a DAY it was 2 hours in best buy, 15 minutes on hold at the sprint store and I was in their store by the time they came back to the phone... you can't move this sim from 1 phone older to a new one, fine. They have brand new sims there waiting. They had to call sprint to activate it... here's the fun part! They said they wouldn't let best buy! They said i HAD to go to their store! I did this to avoid sprint! They are terrible! So I am here when I called a half hour ago JUST to find out what my wait time is bc we had plans an hour ago! No response at all to how long I am waiting. Now I am standing in their doorway WAITING for one friggin sim card that they wouldn't let best buy do!!!!! Thry are the WORST phone company o have EVER dealt with and the WORST CS! Worse than...

If I could give less than 1 star, I would. The customer service at this location is beyond terrible. Janeira Charles, in particular, is THE worst representative I have ever dealt with at Sprint, and at any other company. She is lazy and unprofessional. While helping me, she sits slouched in her chair, on her personal phone and pays little to no attention to me or my needs/questions as a customer. When she does answer my questions, she does so in a way that makes me feel stupid for asking, and that I'm bothering her by asking. In the short time I've had service with Sprint, I have had the displeasure of having Ms. Charles as my representative on 3 separate occasions. All three times, she was misleading about charges and fees on my bill, she withheld information from me about charges and fees, and most recently, she offered me a "free" tablet as part of a promotion that I wasn't even eligible for! Thankfully the Sprint HQ representatives that I've spoken with over the phone have sorted everything out for me, but the damage is done.

If you happen to step foot into this store in the future, do yourself a favor, and DO NOT do any business with Janeira Charles. Unless you want to be screwed...