Middletown Family YMCA — Local services in Middletown

It doesn't allow me giving less than one otherwise would have given in negative. I enrolled my son for private lessons. one class cancelled by swim teacher and she or anyone else from ymca never communicated us about make up class on phone or by email, then, when asked for the make up class Erik (swim co-ordinator) said make up class was held on 20th. It was never communicated to us verbal or email or any other medium. When i raised this issue with Erik he stopped replying to emails or phones, this is very unprofessional attitude. Now he stopped sending us emails to renew the private swim lessons as well that he used to. Now there is no way to book the private swim lesson except do it on a particular day and at a particular time and you have only 1% chance to get it. My son learning is in between and they left us for no reason (or the reason is asking for a legitimate refund or makeup class). I called them again and explained that we want to book private lessons but the staff did not help. When i tried to explain anything the girl on the phone kept saying "let me finish (I dont know why she was in so much hurry)" and never addressed my issue at all then re-directed my call to someone who did not pick the call. (Let me make sure here that I always maintained decorum and been very polite explaining this on phone) and now when i am calling again and again nobody is picking my call. Horrible service, very unprofessional staff specially swim co-ordinator Erik. I hope I will get the reply from Erik and get all the clarifications. I will update here in few days about what happened next, if not I will be posting the actual email...

The facility is nice, modern in clean. Many of the staff are very nice, knowledgeable, and helpful. This facility has a lot of potential that is let down by a major problem.

The facility is overrun by young teens that are left unsupervised for hours on end with no parents on-site. There are many fights (especially at the basketball courts). Additionally, in the afternoons and evenings after school is out, there are regularly large groups of extremely foul mouthed teens loitering by the entrance and at times in the hallways. They run around pushing each other while loudly cursing, yelling, and screaming and make a very unsafe atmosphere - especially for children. Members have to walk through this mess to get in and out of the building and it is ridiculous. I have never seen problems as bad as this at any other YMCA.

Senior management continues to turn a blind eye and it is a shame as it is ruining Middletown's longer overdue YMCA. Many staff members also have regular confrontations with these problematic youth and/or are bullied by them and are not given the authority to handle the situations properly (kicking them out). Things get so out of hand, Middletown police are frequently called but nothing is going to change unless the root of the problem is addressed.

Senior YMCA management needs to take action and get this facility under control and value their paying customers over packs of unsupervised teens with severe...

The front desk workers acted SO strange when I tried to sign up. The one woman looked at me like I had 5 heads whenever I asked very simple questions about the membership. None of the workers could agree on pricing and it was so odd. How do you sign people up every day and you have no idea what to charge me? Every person I spoke to said something completely different. I was never shown a contract, conditions, etc. I never signed anything. By the end of the exchange I told them I honestly didn’t even want to sign up anymore, the whole thing was just so unprofessional. I did not trust this company with my money and ESPECIALLY was not about to trust them with my child in their daycare. I changed my mind and canceled that same day before ever even trying the gym. I also called and confirmed with multiple people including a manager that I would be 100% refunded and that my card would NEVER be charged. I don’t even know how many times they confirmed this with me, that it was 100% canceled and I’d be getting my signup fee back and would NOT be charged a dime. But here we are a few weeks later, the signup charge has still not been refunded, and on top of that they charged me the monthly payment. After repeatedly confirming that this would not happen. Overall just an incredibly strange and...