Black Ball Tattoo — Local services in Midland

I can’t even comment on the services as I have been asked to reschedule my appointment three separate times now. I have contacted them in the beginning of April when I scheduled an appointment for a week later as they had no sooner openings. The day before my appointment I was asked to reschedule. I was told due to covid exposure. I was told she would be returning the following week. So I rescheduled again for the soonest availability which was now a week and a half away. Two days before my new appointment I was contacted and asked to come in half an hour sooner for my appointment which I accommodated. Now the day of my appointment an hour before I have to arrive I am asked to reschedule again. I was told she was still feeling sick. I was called at 2’o’clock and left a voicemail about the cancelation. At the time I was called I was already in the car for an hour heading to the studio because I live out of town. Management sees no problem with a hour notice cancellation even though I mentioned having to travel several times throughout our phone calls. This is the nearest location with an APP member in relation to where I live. I think it will be less stress energy and time if I drive further to another reputable piercer. I have been very disappointed throughout this entire experience. I have not even received an apology for the situation. I have wasted time and money trying to be flexible. I will not be attempting to come here again.

Update: I have spoken to management. The only resolution offered was the soonest available appointment that is several days away. I understand if Maggie still needs time to heal. What I don’t understand is managements choice to lead clients on. The constant rescheduling is unprofessional and shows you don’t care about my time or your piercers healing. You could have given Maggie a few weeks off upfront and have her return sooner if she’s better. You said she is eager to get back so being low isn’t with her time off shouldn’t be an issue. This would have set a realistic expectation and saved me time and money. I would rather wait a few weeks then be rescheduled an hour before my appointment. It would be healthier for your piercer and more professional for your clients. You would stop canceling on your clients with short notice. Managements lack of planning and communication is the cause of all my issues and they refuse to take accountability for it. They push it off onto Maggie’s covid. It’s clear they use this tactic of scheduling to try retain interested clients and pressure Maggie back. I do not approve of managements poor communication, lack of planning, and...

Last Friday 5/3/25, I called to inquire about availability to do a walk in or schedule a piercing appointment for my daughter for her birthday present. Understanding that they didn’t have open availability that day because it was last minute, I scheduled an appointment with them for eight days later, since it was the soonest appointment available which was for today at 1 PM. I paid $35 deposit over the phone that day that it was scheduled. Here we are a week later and the day of the appointment. I had to have a birth certificate and school ID in order to get the services completed since my daughter is under the age of 18 and has never left the country so we do not have a passport for her. I had the items ready all week but due to my mother throwing some things away (a very common thing with her but bless her heart for trying to help me by cleaning lol) her birth certificate was in the folder that she threw out. I now have a devastated daughter who has been excited for this all week. i had informed them but told them I would continue to search for a possible 2nd copy which we looked for all day. I called an hour before the 4:45pm appointment and informed them that I just re ordered a new one online (i paid extra for next day shipping) and the supervisor refused to reschedule the appointment. she said since we weren’t able to come the day of the scheduled appointment that we will lose out on our deposit and will have to pay full price and for a new deposit. I can understand if I just wanted to cancel and get a refund but I didn’t. I just wanted to reschedule for another day this week because of needing a new copy of birth certificate. iThey were more expensive than the other places in our area so I will have to go somewhere else as a walk in. Just disappointment about the whole...

After searching for a place to get my 11 year olds ears pierced and going over reviews. I finally found what I thought would be the best choice. A little more for price than some places. But it will last her whole life so it's already worth it. The reviews for Maggie are great and when I called she was booked up so we had to wait a little longer. Another sign that she is clearly good at her job. When we got there we were met with kindness and a smile. Maggie explained things so well to both my daughter and I. The piercing itself would have been worth the money. But the experience she had was worth so much more. My daughter will remember that day and that experience for her whole life. She even said Maggie is her new friend, she just don't know it yet. I honestly could not express how much I appreciate Maggie. She really is wonderful at her job. I'm also grateful that she makes her earrings harder to just come off. Since kids are wild and I would hate for it to come off and get lost. ( She made sure to explain the trick to getting them off easily when needing to be changed) I am 100% satisfied with the whole experience and would recommend Maggie to anyone who is looking to get pierced. Especially if they have a child. If I could give you 10 stars I would. But it only allows 5. Thank you again Maggie and the wonderful staff at Black Ball Tattoo for a...