Caves Jewelry Inc — Local services in Midlothian

I’ve been a loyal customer of this (father & son) jeweler since 2012, and they have consistently delivered excellence every single time. Their craftsmanship is truly impressive—whether it’s a repair, a custom piece, or a purchase, the quality always exceeds expectations.

What makes them stand out even more is their amazing customer service. They treat every customer like family, taking the time to listen, offer honest advice, and ensure you walk away completely satisfied. The entire team is welcoming, professional, and genuinely cares about building long-term relationships with their clients.

On top of that, their prices are not only competitive but also extremely reasonable, which makes the experience even better. You can tell this is a true family business built on integrity and trust, which is why they’ve retained customers like me for well over a decade.

If you’re looking for a jeweler who combines artistry, customer care, and unbeatable value—you won’t find better. I wouldn’t go anywhere else than Caves Jewelry...

Two years ago I visited Cave’s to have an earring and pendant set assessed to have alterations done. The set was purchased in Ethiopia as 24 carat gold for a sizable amount. When presented to the sales representative at Cave’s, he took the set and conferred with another person and returned after five or so minutes and informed me that my set was plated gold and not of much value. I was shocked since I had bought the set as the real thing in a reputable jewelry store in Addis ABBA. I accepted their assessment and assumed that I had been sold a fraudulent set while traveling in Ethiopia. So...I put the set away and forgot about it for over a year. I continued to have uneasy feelings that maybe Cave’s was mistaken; therefore, I decided to get another opinion. I took it to another reputable jeweler in San Antonio and was informed it was indeed the real thing. I was able to have the adjustments done for a nominal fee. Given the many positive reviews about Cave’s, I am sure they have a good reputation, but they missed the...

Love Caves Jewelry and staff! We initially came in May of last year (2020) and they were so wonderful! Jerry caves the owner himself was extremely patient and made sure we were treated like the only customer. He did a demo with us and showed us difference in the (C’s) of diamonds and let us both see every piece for ourselves to see the difference. They do not pressure you into buying and are there for the customer experience. We got complimentary wine and they were there to answer any and all questions. Extremely friendly and great customer service. Everyone always has a smile on their face, they explain every step in detail and make sure you’re 100% satisfied. They have an awesome buy back program and I will never go to another Jeweler again! I 100% believe in this business model and they aren’t in the business to make a mint off of you or cheat you. If you’re looking for a wholesome experience where you’ll leave completely satisfied,...