Golden Chick — Restaurant in Midlothian

The drive through line was long, but I understand that this is a new establishment and that it may take some time to work out the kinks. When I was next in line, I overheard the young lady taking the order of the customer in front of me. The young lady was rude to the customer, but I don't believe this was intentional, but was due to lack of training on how to be professional. The same young lady took my order, but she was not rude to me. I got a 4 piece chicken tender mixed spicy and regular, with a side of zing sauce and mashed potatoes, which was a substitute for the okra that they were out of. The line took another 10 minutes to get to the window for me to pick up my food, which I was still patient with. Once I went to the window and paid the young lady, she handed me my drink, which the side of the cup was covered with soda that she overfilled and didn't bother to wipe off. The food came immediately after. Once I got home I opened the box to find out the zing sauce that I was interested to try was not in the box, so I went ahead and ate the tenders without sauce. The chicken was moist and crispy, but the only flavor they had was salt, too much in my opinion, but this may be the way they serve it. I attempted to call the store to let them know about my unpleasant experience, but no one answered, sounded like it was a personal cell phone, but that I am not certain of that. Overall this was a horrible experience. Rude employee, didn't have the food that is on the menu, long waits, sticky hands, and zero customer service. It almost seems that they are trying to fail. Hopefully they will get it together soon or the Golden Chick will soon be a...

On 04/03/2022 I ordered two meals online around 1pm from Golden Chik. When the order was delivered it was missing the chicken. I called the location and thr person who answered, Alayna advised me that I could "come get it," but she refused a refund or redelivery. Mind you, I am eight months pregnant and the reason I ordered delivery is because my entire body is swollen. Needless to say I went to the location anyway and brought the untouched partial delivery with me as evidence. The manager was not even onsight. Over the phone Alayna had stated when we talked that the mgr would be there in ten minutes. Mind you I live 15 min away and it took me time to get dressed. When I arrived Alayna stated that the mgr was out shopping and was on her way. I waited in the store for almost an hour. Diana Soto the manager strolled in as if she had already been debriefed, I explained the situation and she stated that there's nothing she can do, the store doesnt get money from online orders. She gave me a smirk told me to have a good day and offered the corporate number. I left the partially fulfilled order on the table with the manager since she was not attempting to rectify anything. Her unprofessionalism was rediculous and judging by the locations feedback online it is their standard way...

This past Saturday I went to Golden Chick and ordered a 30 piece of wicked wings in which I asked the young lady at the pick-up window, if it was not too much trouble, may I please have as many zing packets as they could spare. She stated that would not be a problem and instructed me to pull forward and that it would be about a 10 minute wait. When my food came (20 minutes later), I noticed that the extra zing seasoning from the zing packets had been sprinkled onto all 30 pieces of chicken! The nice lady (Paige) that brought my chicken out to my car apologized for the mix-up and did everything that she knew to do to make it right. Two days later, I called up there to inform the manager about the mix-up and offered to pay for another 30 pieces of wicked wings and asked if I could get them for the 1/2 price from Saturday's special. The best resolution that she could offer me was that she could give me a 10% discount. WOW! So, discounting my meal by $2 is doing me a favor? No thank you! I hope others continue to go there and that this location thrives going forward, but they lost a 'used to be faithful customer' over a $2...