Regal Commonwealth — Local services in Midlothian

So I'm having to change my review. We had a very horrible experience last sunday 8/27/23. We were watching the blue beetle in theater 2 6:30 showing. As we arrived, we were told that theater 2s AC was not working and If we wanted a refund they would give it to us. My mother, my father, my wife, and I all decided that we would stay and watch the movie. But something that we never expected to happen happened in the theater. A gentleman in front of us got up and was complaining about how hot it was. He left the theater But shortly returned yelling everyone needed to get out because they were fighting and someone had a gun. So of course, everyone started running to the door to try to get out through the back. We did not rush down the stairs. We waited and hid at the top of the stairs with some children and some other people. We were able to leave shortly after through the back door once the door had cleared from the bottle neck of everyone rushing the door.. Luckily no one was injured trying to leave the building. As we exited the back of the building we hear what sounded like gunshots Echoing off the building. We proceeded as far away from the building as we could for safety. Lots of police officers were arriving To the movie theater and everyone was running through the parking lot. We were able to get to our vehicle safely and leave and regroup st a different location. None of this do I believe is the theaters fault, because that would be the fault of the people involved. I have been in this theater before. When something went wrong with the projector and we were offered replacement tickets for anytime to return. The tickets were on sale Online, but that was not the reason we went. We went because we wanted to see that specific movie at that specific theater at that specific time. The discount was just s blessing. I called the theater about getting replacement tickets to come back to see the rest of the movie. And they told me that they would not be giving replacement tickets only a refund due to the fact that they were on sale. And they could not replace our tickets with a $12 ticket because we only paid $4.. So for such a traumatic experience they are not even willing to go above and beyond for any one. They did say they would issue an automatic refund to the people that Got their tickets online, which is a wonderful thing. But that is not gonna purchase another ticket or replace the fact that we went through such a traumatic experience. I don't feel like asking for replacement tickets Is that far of a reach considering they do it all the time for smaller problems. But to be told no because of the price difference seems a little wrong. Regal cinema if you care about your patron. I think you guys need to step up. Some of us love going to the movies and know that the world we live in, This is something that we have to keep in the back of our mind. Something bad Could happen. Not your fault but. Just a small Gesture...

I think I will pass, on coming back to this theater- Gen pop- is not very considerate in this area-

The have "pick your seat" tickets- so you end up surprised by who you are sitting next too with the choices of- sit next to the Coughing, 300lb plus- guy who is spilling over into your chair and talking/Gasping for air through the entire movie...or exchange your ticket for another show- since the theater is mostly packed except the very front row.

Bathrooms where horrible- Vomit in the sink- (who does that!?)

Finally get into the new show- new seats- My seat is broken and leaning so for 3 hours my back is killing me, because I dont want to have to cancel/ask for a refund again!... Near the isle- so Kid running with popcorn trips...because surprise! His mom or dad has not taught him running in the dark is not very smart. Spills popcorn all over the steps and the floor near my feet... Guy with prostate issues and kids throughout THE ENTIRE MOVIE! Is walking back and forth grabbing everyones seat as he walks back and forth to the bathroom over 12 times! NOT KIDDING! So not only could you not focus on the movie- because someone is literally jerking your head and seat back as they walk by- instead of standing upright like a human- but you have random kids unaccompanied by any adult supervision.

And the cherry on top? Some Jerk leaves the movie about 30 min before it ends and yells at the top of his lungs- THE END OF THE MOVIE! Pretty much spoiling it for anyone who was trying to actually enjoy the experience.

The only reason I did not give this theater less stars- is because the manager was very pleasant and accommodating when we requested to switch our seating. If you are a hard working person, who wants to relax, and ENJOY your experience at the movies spending 50 + bucks

Just go to Cine bistro or any higher end movie theater- yea its a little bit more expensive- but less jerks because of the price difference, Seating is larger and you get more space between seating- less worry about who your parked next too-, Pretty much no kids running wild,...

This was the go too theater growing up as a teen, but as an adult this theater is just gross and disgustingly managed. First let's talk about the building quality which hasn't been well kept or updated. It feels old, dirty, and just empty even when it's not empty at all. The bathrooms are always gross and smell like a methane plant. The floors and carpet dirty and covered in food. Especially the theater floors themselves, as well as the chairs with their sticky not so questionable stains. We all know that's not vanilla frosting, but thats definitely layers of well aged soda on the floor mixed with unborn children. They had so much trash last time I was there, they just put full on dumpsters in the theatern and it was so full it was pilling on the floor. Came to watch a film, not chill in a landfill with a movie night. Then there's the snack bar which is also always understaffed, and unkempt even before Covid happened. Food is always spilled everywhere behind the bar, and the eyes of those who are helping are so glazed Krispy Kreme would be jealous. I'm all for partaking in the devils lettuce, but these kids are so smacked out you wonder if you're at a phish concert or a movie cinema. Now if you stayed this long looking for pros, there are none. Sorry but there's now prize at the bottom of this cereal box, or bottom of the popcorn bucket if we're going by seat stains logic. So todays review breakdown will be fast.

Pros: -None(Keep scrolling no participation trophies here)

Cons: -Building Quality(outdated, and unkempt) -Interior(trashy, never clean) -Service(obviously severely unhappy, though I don't blame them but their managing staff) -Atmosphere(the other movie goers and lack luster of this place ruins the experience honestly. Had someone bring two backpacks with a four course dinner inside them, two small children under the ages of 2 who cried every few mintues, as their parents talked on their cell phones the whole time.)

So what's the wrap up? Just avoid this hell hole until they get their act together, which will honestly...