YouFit Gyms Midlothian — Local services in Midlothian

Buyer beware. I was a member of a location a couple miles from my house. Which was going fine. In December they closed that location and transferred the membership to the Midlo Turnpike location, with no advance notice to me or even any real time notification of such a change being undertaken. I only found out by finding my location closed and empty one day recently when I stopped in to work out last week. Trying to cancel my membership from now a different location has been a nightmare of bureaucracy (quite intentional it seems) and today they drafted a payment for February while my cancellation is being finalized by some 3rd party (ABC Fitness Solutions). Both ABC and the new location say that they have no authority to refund that next month’s payment, and that I can only talk to corporate office, and conveniently there is no way to speak to a person in corporate.

The Midlothian location is unethical in pretending that these actions are reasonable and that there is nothing they can help me with. Always having me reach out to third parties when their location is actually who holds my membership now. I’d been a satisfied low-visit customer of YouFit for a total of four years. But NEVER again would I do business with them or encourage anyone to use their service as they are greedy for a few extra bucks that they have in no way earned and they don’t mind exposing themselves as thieves in the process of stealing the money while simultaneously making the cancellation process unnecessarily complicated. The devil is in the details of business relationships and they have revealed themselves to me for what they are...

Unfortunately over the past couple years the cost of the gym membership per month has gone up. To lower your gym membership, you have to pay a fee, to cancel your membership you have to pay a fee. During Covid when everything was close they did not hesitate to continue to take your money out of your account for your monthly dues. When other gyms had stopped collecting their monthly fees when they were closed, Youfit did not. When the gym re-opened, and people had to bring towels in for their personal use, they could not even extend a free towel to those people. They expected you to pay for those as well. I have to say it’s definitely changed over the last few years. Not a place I would like to go to any longer and will not be recommending any longer. up dated 03/07/23 ----- As of now, their cancellation policy is awful as well. I was told to go into the location to cancel, then after i went they said I needed to call or go on-line, well needless to say that didn't work out like planned so I was not only charged for a "last month" I was also charged the $49.99 annual fee...for my "last month" i would be able to go ... no pro-rating the fee or anything. So they just got and extra $60 from me for cancelling!! Customer service...

Although there were very friendly when I went to cancel my membership because they had moved from where I live to a location that's too far for me to go to, I appreciated the fact that they were willing to help me cancel my membership. They did give me the phone number of who to call but the hardest part is getting a live person on there. It's so easy to get stuck in the phone queue just going over and over and over with the same information. There is no option to talk to an individual. I was finally able to get through to someone after calling back to the Midlothian location for help from Melissa. They did quickly cancel my membership I did not require me to pay an extra month because they had moved. It was kind of confusing being in the phone menu because they said I didn't owe anything yet further on in the phone menu they say I needed to pay an extra month just to cancel my membership. I'm glad I was finally able...