Madewell — Local services in Millburn

Over the last ten years or so, I've purchased four pairs of Madewell jeans, including a pair of the high-rise skinny in August 2024. My other jeans from here, have been quite sustainable - I even have a pair from pre-2018 and they look new. I threw out my receipt thinking these same style jeans would be great, with no issues, but boy was I wrong. The quality must have gone down, but the price is still crazy (not surprised). Understandably, they don't take back worn merchandise without a receipt. I wore these pair of jeans four times and the inside of fabric of both legs are completely worn, pilling, and the thread is undone. This is a quality issue, and instead of allowing me to exchange the jeans for the exact same size, style, and wash, I'm hitting a brick wall with customer service. I will no longer be shopping for anything at Madewell for myself or family. If you choose to shop with Madewell, even though this fashion brands quality has clearly decreased, I recommend shopping online, as shopping in store might not be very inclusive...

I lost a gift card so I figured to call the store to see what can be done. I gave the associate all the information off the receipt. She said she would get back to me if they were able to do anything about it. I didn’t hear back so I decided to call the store again. I started explaining to the girl what I was calling about and she said “we’ve all been briefed about this” I was in shock that they took time not only to help me out with a gift card I had misplaced but also took their time to let everyone in the store know about it in case I called when the person who was helping me originally wasn’t around....p.s they were able to cancel the old card and reissue a new one. Keep it up short hills...

I had an outstanding experience at the Madewell in Short Hills Mall. A lovely girl, Christina, helped me above and beyond. She searched for a cardigan I wanted to purchase for my daughter. We were not sure what size to buy, and she was about the size of my daughter. She tried on the sweater we were trying to find but in another color, so I could judge what size to order. She was so sweet and professional. And the rest of the staff was just as friendly and helpful. Please go in and ask for Christina! She was the best customer service I have had...