Ralph Lauren — Local services in Millburn

I am an avid Ralph Lauren shopper. So disappointed!!! I made an online purchase during black friday to tke advantage of the sales. A week later I receive an email indicating THE FOLLOWING ITEM(S) IN YOUR ORDER HAVE BEEN CANCELLED We're sorry, but the item(s) from your recent order are no longer available. You have not been charged and your order has been canceled. They also supply a code for free shipping which they always have free shipping so I dont understand how that compensates. I call customer service and speak with Brittney. I indicate I will just take another size. She agrees and says "I will honor the sale price" I begin giving her my card info as requested but realize she did not tell me the price. So I ask what is the card gong to be charged. she tells me and its a higher price, I'm not understanding as she indicated she would honor the price. After some back and forth she then says something totally different that she cant control the current price and can only overide and apply the discount I previously received but on the current price. Ughhh we agreed this was no fault of my own and she would honor the price, now you changing and saying you will honor the discount percentage on currect price....if that discount percentage would have made the price I guarantee you wouldn't do that. Now she sounds annoyed I ask to discuss with a manager and she tells me they cant do anything for me....basically refusing to allow me not to speak with a manager. I'm appalled by the service and contemplating not shopping with them again. Why accept the order wait a week and say not available and then not fully honor price for the inconvience. I could have taken advantage of another retailers black friday discounts had I known the item wasnt available. Now I have to disappoint my daughter by telling her she isnt receiving the gift and purchase another or similar item likely at full price. Happy Holidays Brittney, Happy Holidays Ralph Lauren....

It’s unfortunate that I have to write this review, but I was very disappointed with my recent in-store experience at this location, particularly with the management. I had a unique situation that required managerial attention. Instead of offering empathy, assistance, or exploring alternative solutions, the manager provided no support and redirected me to another channel outside of the store.

On the other hand, the associate on the floor, Anthony, was genuinely understanding of my concerns. He made an effort to brainstorm potential ways to assist me, which I sincerely appreciate and thank him for. However, once the matter was escalated to management, I didn’t experience the high-touch service I would expect from a Ralph Lauren storefront. This lack of support made me question the value of the premium cost I pay for their products and whether I should continue supporting the brand.

While Anthony's empathy and genuine interest in helping stood out, the overall experience with management was disappointing and did not meet the standard I associate with...

Store is very unorganized. You have to hunt down associates to get assistance/checked out. Came in for an in-store pick up (which defeated the purpose 😤). I then decided to return the item as it didn’t fit and was told I need to contact customer service because the order was ‘placed on hold’ since I had used the live chat feature on the RL app (was trying to extend pickup window). I returned on a later date to return the item after contacting customer service and was able to return the item. A couple weeks go by and still hadn’t received a refund. I contact customer service a 2nd time to follow up. They told me the store never marked the item as ‘picked up’ therefore never charged my credit card. I didn’t get cheated off my refund but was very frustrating to have to keep contacting customer service vs handling issue in stores from the beginning! The shopping experience at this store was so inconvenient and should get...