Bay View Fitness 24/7 — Local services in Milwaukee

I hate to have to give this gym such a poor review because the gym itself is great not over packed like most gyms can get and the staff was great. My husband and I have gone to Bay View Fitness for a little less than a year. We have been to other gyms previously and were finally happy we found one we really liked. We also worked with a Trainer (Andrea) who was amazing and helped up meet our goal prior to our wedding. We enjoyed working with her so much we stuck with her even after the wedding. We were sad when we had to leave both the gym and Andrea in November because I got a new job and were moving to Madison. On our last day at the gym we followed up with the front desk as to when our membership was expiring as we knew it was coming up soon (we had also been told when we signed up that we could cancel at any time if we were to move which was another reason we really liked the place). As we thought our membership was ending at the end of the month, but to our surprise we would have to stop in to cancel because even though we had only signed a 6 month membership or whatever the monthly term was that we would then be automatically rolled into monthly when of course signing up for more at a time give you a cheaper rate. That being said it was not an issue when we got the email that our membership was expiring my husband made sure to stop by on one of the days he commuted back to Milwaukee for work and fill out the cancellation form. We didn't put any more thought to the matter until I noticed a balance on our credit card with two charges from Bay View Fitness for December and January. My husband immediately called and spoke with the front desk who informed him he would have to speak with the owner John regarding this. When my husband was finally able to get in touch with John, John argued the fact that lots of people have gym member ships who never use them and that he did not have a cancellation slip for our account. The conclusion was that John was going to look for the slip and get back to my husband who in the mean time went back to the gym to fill out another form and took a picture this time to ensure we had proof since a copy was not given the first time around. And wouldn't you know the guy at the front desk tells my husband "oh yeah I remember..I'm pretty sure you filled one of these out already." My husband asked the he follow up with John and let him know that he had been in to fill one out previously but no word has been heard from John since and my husband has called several time and left several voicemails with no response. Needless to say we will now be going to the credit card company to dispute these charges. Sad such a great experience had to turn out so bad. Advice to anyone currently going to Bay View Fitness or thinking about joining be aware and watch your bills as John may be trying to screw...

Would give ZERO stars if I could, solely based off customer service. I had come here for years with my brother and after moving out of the state he told me that I could come in for free with my brother whenever I was in town for a day, as I would visit for a weekend. My brother and I both remember this vividly, and my parents remember us telling them about it as it was an extremely nice gesture.

A couple weeks ago we went in as I was in town for 2 days and he said we had to buy a day-pass now. Ok, that's fine, times are tough. And then he goes back into the cameras and charges me for the night before as well. So i told him I thought I could come in for free, as that's what he said to me a while ago. He basically laughed at me as he denied that he ever said so. Even if my entire family misremembered this event, I had been coming here for years. Why not just do the customer service thing and let us know that going forward I have to pay, rather than be petty and charge me for the night before when I was under the impression I was free? It's one thing to change your mind, it's another to change your mind AND act like I deserve punishment for not magically knowing you decided to start charging me for something you originally said was free. Absolutely ridiculous.

I will never spend another dime here due to how horrible your customer service is. And if anyone asks me for a gym in the area, I'll make sure they know that this is the worst gym I've ever been to. Just go down the street to Brickyard where they have actual equipment and the owner isn't...

Bayview Fitness' laissez faire attitude to gym operations means the place is a chaotic mess with little enforcement of any rules or standards. Machines are left broken for months at a time, and members will consistently not clean machines or leave weights dangerously strewn upon the floor. Staff that are there seem more interested in getting their own workout in rather than making sure any rules are being followed. The gym also has a terrible card reader that you use to enter which you need to use multiple times to work and breaks on occasion. The owner seems to defer responsibility on all matters as if it could ever be his job to maintain his own business. I wanted to like this place as it is a local small business, but I would not...