Shelby Elliott's Used Trucks, Inc. — Local services in Miner

UPDATE!! This is a great team!! I would recommend them to anyone. The best truck buying experience I've had so far.

That was my first experience and I thought it would lead to my second as I spent the entire day driving to Sikeston to look and test drive what I thought would be a great addition to my fleet. After sharing some concerns, a conversation was had to discuss price after lunch. That conversation was to be moved until the next day following a mechanic to come and look at the truck. There were unanswered calls made that was followed by a text that said that the mechanic was there looking at it and I would be contacted shortly. The next text I received was asking me how serious I was about buying the truck? Which I replied that I wouldn't have spent the day driving almost 200 miles one way to see it if I wasn't!! When inquiring why, I was suddenly met with the scenario that there was someone else on the line waiting to wire the money on the truck that I was informed had been there 3 months or better already!! I told her that if the bank she recommended I use, which she was supposedly in contact with, was not interested, that was not my only option. I tried to call at the end of the day and that call was answered by the secretary but was not returned by her. I sent another text this morning for a phone call that I finally received letting me know that she was going to take the guaranteed deal from the individual with the wire transfer. I told her that I had the money to do the same but didn't want to tie it up in something I could finance. There are no reasons in my credit profile that would have kept that from happening but it somehow did not matter!! I'm guessing if this is how a repeat customer is treated I will no longer be one!! There is nothing in this entire post that is not factual and can't be verified with text messages, phone records, and a witness on the line that heard the entire conversation this morning. Shelby Elliots has lost my business forever and my recommendation to anyone looking to buy a truck!! She was worried about her business but gave not another thought to...

If I could give 10 stars I would. Diane and her team have absolutely gone above and beyond for me. You aren't just a customer with Shelby Elliott's. They genuinely care about the well being of your business. I bought a used truck through them and the engine was damaged beyond repair by a well knows freightliner dealership. I called Diane directly just got advice for what I should do in my situation and she and her team have gone above and beyond to help me get back on the road. When I tell you that this is a truckers dealership I mean it with all sincerety. If you want to do square business then this is the...

They really dropped the ball and failed at customer service. Their customer service is the worst I've ever experienced. Was going to purchase a truck, but Roy waited 3 days to get the info to me. Meanwhile, I drove home and didn't waste my time with them. Diane sent me an email asking me to please call her, so I did. I didn't get an answer when I called, so I sent a follow up email making her aware I tried to call. Never heard a word from her. Their customer service is absolute sh*t. I don't know how they sell trucks if they won't communicate with...