Lands' End — Local services in Minnetonka

My husband had bought some blue navy easy to wear zip up with button pants 2 years ago at THIS store. And he had been looking online on their website and couldn't find the exact same pair. He had the code on the inside tag. He chatted online with somebody and had bought several different kinds of pants that were similar but not the same and so we were returning those pants to the store. Several people at the store tried to help him find the exact pair of pants that he so loved! But they apparently don't make it anymore, that style or number that was in the pants. We are so sad to hear this! But we are so thankful that they tried multiple times with multiple people to help us. I think we'll just go on eBay...

I bought a winter jacket for my son last year. It lasted one season and the zipper broke. Brought it back, they had to mail it in so my son didn't have his winter jacket for 2 weeks. Then I get a call stating they will give me a store credit for 9.76. So if you do buy here, hold on to your receipt for many years for when the poor quality shows and the jacket breaks. I will never ever shop at this store again. Should have stayed with Nordstroms or Hannah Andersson who have great customer service and great quality items. This store doesn't stand behind their products. On top of this I had to wait on hold for 22 minutes to get the shady news. Wish I could give a zero...

I ordered my uniforms from Delta. The pants sizes were wrong. I needed to return them and ordered new sizes. However, I love shopping, but hate to return items that doesn't fit or so. I decided to stop by at this location.That's when I met amazing Jerry. I noticed immediately we both had the same nail polish. "Pink". He helped me label my package, filled out the reorder forms and repackaged my return items and placed the return label on it. I felt like a first class customer. :) All I needed to do was drop the package off at the post office. Every single staff were very nice and friendly. Willing to help. Jerry and your...