CVS — Local services in Minot

The only reason we give this a star is because there is no option for NO STARS GIVEN !!!

My wife was trying to pick up medications today and the endless mistakes made were unbelievable. I thought Pharmacists were educated? Even the techs should at least be able to get a name right and process for the correct prescription. Someone is going to be seriously injured or worse.

It took two hours to get a simple prescription for eye drops.... First we were in the drive through and it wasn't processed an hour after the prescription was called in. So we had to get in the back of the drive through line again, this time they said it was ready, but to process insurance we would need to go inside... So we went inside and got in line again. When we got to the front of the line we were told we would need to get in a different line... After waiting in that line, when we got to the front they discovered the medication wasn't correct, wasn't for my wife, everything about the process was wrong. The tech/clerk/pharmacist? corrected the errors.... and sent us back into the other line. When we got to the front of the line the dingbat who couldn't remember ANYTHING told us, "I'm sorry, that order isn't ready yet...."

My wife said, "IT IS READY!!!! ITS RIGHT THERE IN THE BACK" so, she got it from the back and asked, "IS THIS FOR BIRTH CONTROL????"

HOLY PHARMACEUTICAL COW!!!! NO ITS FOR MY EYES!!!!

Seriously.... If CVS Management reads this, please... Find out who was on duty 5/18/2020 around 3:30 and do some cleaning house before someone gets hurt. A simple, "Oh, one of our customers was upset" conversation isn't going to fix this... Its obvious there is a systemic problem that won't correct itself till some people...

I always seem to have frustrating experiences with the CVS pharmacy in Minot, ND. The majority of the times they have my prescription incorrect and it takes at least 2 more times before they have it correctly. This last time they filled my last refill incorrectly. I was supposed to get 5 boxes of my prescription. They gave me 5 boxes of the incorrect one. I told them and they gave me only one of the correct one and told me that was all they had at that time. I spoke to a helpful pharmacist later who recognized the incorrect one was filled and said he would order the correct one so I could get the remaining ones of my refill. I just went there and was told that they didn’t have anything and I had no refills left and they needed a new prescription!!! I tried to explain that they had incorrectly filled my refill so I should still be able to get the refill I was supposed to get. I also just got off the phone with a lady there and told her I had received a text last weekend saying my prescription was in and she was very rude and stated that she “didn’t know where I would have got that text because they hadn’t had a truck”. I felt like she was pretty much accusing me of making it up. She then said they would need a new prescription from a doctor. I am definitely never using the Minot CVS again!! This medication is for my migraines and now I have nothing because of their incompetence of filling prescriptions. I would like to say, though, that most of the people I have dealt with there have been nice and courteous, except for the lady I...

I wish I could rate this location lower. Never have I had to deal with a more frustrating, less helpful, more maddening business in all my life. Don't get me wrong, most of the employees have tried their best to be helpful and friendly, but having to deal with all the incredibly endless frustration of customers, suppliers, and insurance companies has simply destroyed their souls. With that in mind; they have told me how they refuse to answer the phone, even though the system keeps spewing out reminders every 30 seconds. Inside the store, the line to pick up medications is almost always backed up through the aisles. The drive thru is always ridiculously slow and the entire parking lot is full of pot holes. Shop be careful driving small cars, they could be swallowed up! I have personally ordered prescriptions first thing in the morning, visited the store late afternoon and waisted 30 minutes in line to be told they haven't been filled and to come back in 20 minutes. They have lost prescriptions, refused to fill them, and given out the wing medications. All the incessant phone calls are enough to drive anyone crazy. Never a human, always a robot telling you 3 letters of some stuff can't be refilled, or how about auto refilling? Avoid this place like a leper colony! Go to thrifty white, or key care, or anywhere else! Let the poor employees recover while financially telling the corporate office how awful...