Cold Stone Creamery — Restaurant in Minot

Friday April 26th. We went to cold stone to celebrate my grandson's birthday. It wasn't as busy as I thought it would be, considering it was a Friday evening. We placed our orders and I went to pay. I was telling the cashier what we ordered, mid sentence she turns around to ask an employee what we ordered. My jaw dropped and I was slightly irritated by this. I became even more irritated as the cashier turned to me and asked what size I ordered. I was telling her that before she turned her back on me. As we waited for my order to be done, my grandson tasted his and said he didn't like it (one of his favorite flavors 🤷). I didn't know what to do, as this has never happened before. I asked the kid who made my order (the only employee in that place with manners). He said let me ask the manager. The manager?? Shows up and I told this person my grandson didn't like his. This person tells me very rudely "you'll have to pay for a new one, I'm not giving free ice cream!" Now I'm angry. I told this person as I handed them the ice cream to toss this and make him a new one. This person raises it's voice and tells me " I'll toss this but I'm not making another one unless you pay" This person just finished telling me I'd have to pay for another. I said nothing about giving him a free one. We were going to stay, but after that we just wanted out! Good thing, as we were leaving a bus full of kids was arriving. Horrible service! None of us will...

I have been to this Coldstone a few times now. I can now say that I will not visit this particular Coldstone again. In the past few times, employees have been unprofessional and cones have been stale, but today was a different story

As my family and I walked in, we immediately noticed that the ice cream was melting behind the countertop. Employees were unprofessional, talking and laughing with each other as they sloppily prepared the ice cream. Their work area was all a mess. My wife's cone was messed up and an employee took the ice cream out of the cone and onto the countertop, and then placed it in a new cone. When I had received my ice cream, it was already more than half melted due to the state it was in before it was prepared. The waffle cones were stale. Frankly, the only good thing I have to say about my experience today was that the half melted ice cream tasted good, however, the marshmallows in my wife's ice cream were hard. This place certainly does not meet the expectations you have when going to a Coldstone...

Came back after a bad experience a few months ago with my wife. Went in with optimizum and excitement but was sadly disappointed. Mint ice cream tasted like it had been made during the turn of the last century. The prices are off the charts expensive. And the 2 girls working behind the counter looked and acted like they could care less about what they were doing. This will be our last attempt at trying this ice cream. Sad to see such an iconic estblishmnet go down the tubes like this one has. Sadly Dairy Queen is the better choice. This is coming from someone who just came from Italy and the land of the best gelato on the planet! Save yourself the hassle and just go to Dairy Queen. This...