Runnings — Local services in Minot

Update 01-02-20: At the bottom will show the company resolved issue. I was very happy once the manager found out and got involved.

I’ve ordered a rocking chair from their amish gallery. This was in August. So far I had 3 Different days it was supposed to be here. Each time I called the guy answers and says he will follow up and call me back. He never calls me back, not once. Think he just wants me off the phone. It’s now December, my chair still hasn’t come in. They don’t want to do anything for wasting my time, no gift card or a hat or anything but a “I don’t care about you tone” and a promise they’ll follow up and call me back. Guess my number one complaint is that I keep getting told another date and that they’ll call. They never call. Now I called back this last time just before thanksgiving and the guy doesn’t know where it is and has nothing for me( also doesn’t sound like he cares one bit). I’d never order through this place again, i hope no one does, very bad customer service and very bad experience.

I did call today a nice lady answered this time. She sounds better but again another promise to call me back.

Feel like they just took my money and I won’t be getting a chair.

Also the baby was born and we still have no rocking chair for her baby room.

Update 01-02-20: the store manager was informed of this review, he took great concern and personally delivered the chair. He apologized and assured me that if he was only told the matter could have been handled with more haste. He was upset himself for not knowing about this situation and took control of everything. He was really great. They compensated me for the troubles and I’m sure their store employees will know to keep him informed better. I bet they’re all working pretty hard today. ( I would be haha) The final product was wonderful and the wife is very happy, and was happy with the manager’s personal...

Bought a pair of Ariat steel toe boots because I owned a pair previously and loved them. Wore them on my 19 day hitch and got major blisters on both my heels. Of course I didn’t bring my old boots with me so just dealt with it. Put on liquid bandage and gauge. Tried them next hitch after blisters went away and only blistered on left heel so threw them in my closet for 3-4 months. Got them out yesterday and thought I’d try one more time. That was when I realized the right boot was the correct size 9EE but the left boot was 11 1/2. Two different sizes!!! Took them into store In Minot. After they found the transaction they said they would do nothing bout it cuz it had been 5 months. I recognize that I should have probably checked size myself but also see the store has fault as well. After arguing with them and asking to talk to the Store Manager, who wouldn’t even talk to me, they asked me to leave the store!!! Wow!!! 2 months of blisters and $150.00 boots sold wrong size and the Manager wouldn’t even talk to me... Never doing business there again. I work in oilfield and am going to make sure everyone I come in contact with (a lot of people) knows exactly what kind of customer service Home of Economy Minot has..... none... Store manager won’t even talk to his disgruntled customers!!

Review update... After I sent this review to the Corporate Office, I got an Email from the CEO, within 30 minutes, voicing his displeasure of how things went down for me at the Minot store. After talking to the Operations Manager on the phone within another 30 minutes, I was offered to exchange the boots for new ones. Wow... now that’s customer service at its best!!! After my initial 1 star rating for the Minot store I have to give the Corporate office and their team a BIG ...

Zero stars!Negative!Called ahead to see if I could return some items and they didnt have a refund policy anywhere.The lady told me they will refund no problem with a receipt.I got there and no longer had the debit card that I purchased it with.Not credit debit!So rather than just return with cash like anywhere else I had to go home and get my card.Then the manager wanted to give me in store credit on a grill.Which I refused to take since I would never go to that store again.So they still have the 40 dollar skillet and I'm out 40 bux.And to make matters worse they saw on my receipt that my purchases altogether were 3,000.00.We had recently spent a lot of money here and was given the run around and 40$stolen from me.I wish I would have spent my money at Tractor Supply!They really treat their customers great!They are moving and getting a larger store also.I would definitely encourage people to go there for better prices and to be treated nicely!Home of Economy had a young rude inexperienced manager that had no business even working at McDonalds cooking let alone customer service!!I'm mad they pretty much robbed me!I'm owed money for my return.The 2015 Consumers Right Act guarantees consumers that they can return their items within 30 days for a full refund if not happy..Home Of Economy has a blatant disregard for the law!They shouldn't...