PC Paramedic — Local services in Mint Hill

I had a tech issue that occurred after a company software update which caused me to be without access to my laptops. I called PC Paramedic and they told me I could bring my computer in and they would work on it. I dropped my laptop off and went around the corner to Chickfila. I was still in the drive thru line when I received a call stating that the issue had been resolved so I could come and pick up my laptops. It was literally less than 10 minutes.

Now…it’s a computer, so it repairs cost. The diagnostic fee is between $75-$100, then you have the repair fee. This can be a bit pricey and with the cost of some laptops these days, you may can get away with just buying a new one.

The gentleman at the store, William asked for a review and I told him I would and I would add a picture for good measure- this was him posing.

Update: the issue returned same day and I dropped my laptops back off 8/21- I will know what the true outcome is tomorrow. I will return to provide an overall update.

2nd update: 11/24/2024- I’m late with this update; however, I should have done this several weeks ago. Initially, I was thrilled by the service received, this was until I discovered that paid for services weren’t truly rendered. Case in point, I had several work desktop computers that I needed to have wiped clean and restored to factory settings so that I could donate them to a local church. When the church got ready to use the computers the computers weren’t restored to factory and the church had to bring someone else in to fix the issue (he mentioned something abt the KP’s- I can be getting this wrong due to the time delay, but they had to get this done). Then there was an issue with my son’s laptop: I paid to have all of his photos transferred onto a USB and the tablet restored back to factory settings. I waited several days past the initially timeframe to pick up and it was not ready, then I finally picked up the tablet for my son unbeknownst to me the photos and videos were not deleted. I called and the guy told me just to bring it back, after it had been there for at least a week.

Now, yesterday- a laptop that I paid them TWICE for, I asked that it be wiped back to factory settings and to place windows 10 back on the laptop so I could also give that one away. I get a message today from the person I donated the laptop too, that the computer was not reset back to factory settings as she sent me a photo showing my work login screen. I am highly disappointed and upset as I paid them a lot of money in a short span of time for work that wasn’t completed properly. The laptop was mailed off and the individual was finally using it and turned the laptop on to see my work screen and sent me a picture. I’m livid, bc this is now the 3rd incident; it started with the donated church computers, then my son’s...

Extremly highly disappointed in the service I received. PLEASE BE WARNED IN GOING HERE!

At the time of my taking my Asus Zenbook Duo laptop here, they had 5 stars. My vent had apparently "collected dust" which is why the fan was extremly loud. I picked it up a few days later and then after checking on the condition of my laptop.. the ENTIRE back panel was broken! When they took it off, the did it forcibly and broke 5/6 plastic pieces holding it together.

To make matters worse: I complained the the IT tech who did the job, he said he would get back to me about it. Few days later, nothing.. Called again and he said his "manager was on vacation" Then I had to wait for him to get back, then I had to call after he said he'd call me back.. Finally I talked to the manager that I would like a full refund and the back replaced (since they broke it!) And they manger said he would have to talk to the owner.. Waited for that call. I called the store again and the IT person told me that a refund is already fully and place and they have the backplate.. (which I found out later he lied!) The owner of the store called me after I told them they needed to get the store owner immediately. The owner was aggressive, agitated, and argumentative the entire conversation

Here are some key points: He told me he would not be issuing me any refund as they had FIXED my fan issue. I argued with them that they had caused a much bigger issue with breaking my laptop and all the hassle I had to go through, let alone having a broken laptop now for weeks! He said that he would have to order the backplate which would cost him a few hundred dollars, so he did not want to issue a refund becausehe would be losingmore money. I explained that this is not what a business with 5 stars should be like. He then responded with "If you write a bad review I know how to delete them and you won't get your back plate".

Wow!..He eventually compromised and issued only half the refund. After talking on the phone for 45 minutes. I had to wait 3+ weeks after talking to the owner for the backplate and got someone else to install it correctly.

This is not only 1 employee, but 2 managers, and the owner who have been very rude and extremly bad service. Do not trust them with your electronics. I am a teacher and was sadly just hoping to get my laptop running again to teach...

The wireless card my laptop came with had a lot of problems, and I found a ton of people online having the same issue who advised that the only permanent fix was to replace the wireless card with a better one. I contacted Lenovo support because it was a known issue with this model, and they said they'd cover the replacement, but it would take 6-8 weeks. So I decided to order the replacement myself. I know a decent amount about computers but I was not confident enough to try to install hardware into a laptop by myself.

I called around the area and was quoted a lot of different prices and time frames, but all were at least 2 full days minimum. Fortunately I called PC Paramedic and the guy there was amazing (I think it was Anthony? Can't quite remember). He gave me an accurate estimate quickly over the phone, and he was honest with me and said he couldn't guarantee same day, but he'd try. I really appreciated how upfront he was with me.

To my surprise, he installed it super fast and I got a call like 2 or 3 hours later saying it was ready. Laptop is connecting flawlessly now. But had some kind of issue come up (incompatible wireless card, wireless card wasn't actually the problem, etc.), he was totally prepared to tell me what needed to be done to diagnose and fix it. Very honest, helpful, friendly guy and I will for sure be back here if I have another issue I...