Gemma's Jewelers — Local services in Mission Viejo

I found this store with a simple google search and I am so happy that I did! Beautiful store with beautiful people. The care, attention and kindness that I was treated with the minute I walked in the door was truly exceptional and just not found in most places these days! I was looking for a simple pair of earring for myself, the 5 days before Christmas no less, and even though I wasn't looking for the multi thousand dollar item, was treated like I was just as important. Amy is amazing and knows her jewelry so well. I simply explained what I was looking for and what particular issues I have (for some reason I have very flat, small ears!) and she was able to show me exactly what I wanted and needed. There was no pressure or impatience and she made me feel so very valued as a customer I just couldn't be happier! I usually go into these places and no one has the time of day to assist you let alone seem to actually care about you getting what you want!. I highly recommend this store to anyone that is looking for fine jewelry and wants to be heard and not just sold to, if that makes any sense?! Thanks Amy, good luck with this new location! I will be referring everyone I know up to your place for jewelry! Happy Holidays everyone and thanks for reading this quite...

Gemmas is our new GO to for our future Jewelry Purchases. From the beginning of our search for our 💍 we met Robert in The Eastvale location, he was very helpful and showed us some amazing pieces, unfortunately because I was set on a specific designer “Gabriel NY” he suggested we visit one of their other locations in Mission Viejo. We met his sister Amy (awesome and lovely lady ♥️) As we set on our journey to pick our perfect 💍, Amy and Ken showed us beautiful pieces and even ordered in some amazing samples for us to choose from. We finally found the perfect 💍 and within a few weeks I have my perfect 💍 to wear!! Thank you 🙏🏼 all for the amazing experience and sharing this momentous experience with us!! ♥️...

I gave them my late grandmother's watch just to close the back. I gave it to them working. They called me back two days later and now it doesn't work at all. The employee that personaly worked on the watch said "That's just how it goes" and then tried to charge me to Fix the watch that he broke. Then laughed as I left. Absolutely the worst treatment iv ever...