Macy's — Local services in Mission Viejo

Every purchased here be prepare to waste 20 mins of your time over simple over the counter purchases. I only went here once & I will never come back to this location. This store is a complete nightmare. The 1st time I went there was for a outfit return that I exclusively told the associate Farzaneh, to refund as store credit & not back into my debit card as Im going to go shop some more. I must of repeated myself 5 times to her & she very stupidly refunded everything to my debit card. She tried to call Mgr Shauna who never responded via walkie. She showed up 20 mins after. Never apologized & instead was very condescending towards me, as if Me being upset that thanks to their Stupidity, & negligence I'm here wastimg my time. She couldn't cancel the transaction bc they refunded my debit card. When I told her I needed compensation for my waste of time, she very inappropriately said if Im a Macys card holder & I said yes Im a Platinum Macys Card Holder, she then said that I have coupons there. I told her Im not wasting my coupons for their mistakes. She ended up giving me $10 macys compensation, in her rude Demeanor. I then went to children dept & Jila was a complete nightmare. I wanted a $110 macys gift card to purchase my Childs clothes bc I did not want to use my Macys card. I wanted to use my 25% coupon & thats the other form.of payment to use my macys 25% coupon. I was in a hurry & told her. She took 30 mins of my time, kept calling a manager over something so miniscule & the manager never showed up. She then canceled the transaction AFTER I had asked her NOT TO CANCEL the transaction bc Im running late for my kids School thanks to her. She kept harrassing me going back & forth with forcing me to use my Macys card & I kept telling her NO. I told her to add $110 to a macys gift card & that I'll pay with my debit card. She was completely useless. It wasn't until another Childrens sales associate came over & did everything for me in less than 5 mins. Jila, is completely useless & on purpose disrespects customers time. I will never go to this macys. This macys is by far the worst macys I've ever been to. I've never experienced such incompetence, like this...

I’ve been coming for years to Macy’s and I’ve never had a a bad experience till today. I came to the jewelry department looking to buy a new piece for myself. I understood it was busy because of the holiday weekend and I’ve worked in retail so I knew I would have to wait a bit to be seen. I waited by the chain that I wanted to try on and was acknowledged by the nearest sales associate. There was a couple that was ahead of me who took about 30 minutes to finish a transaction but I still decided to wait. During this time, another customer approached wanting to be helped by an associate but the lady I was waiting for told her I was in line before her. Another sales associate became available and asked who was next and I politely raised my hand. The lady who I was waiting for blatantly ignored me and claimed the person after me was next to be helped and I tried to refute it saying I was next and have been waiting to be seen and this associate basically shrugged me off. 10 minutes later the original associate that I was waiting to help turned around and was surprised that i was there and said “Oh my god. I’m just finishing up” and I told her I was waiting for a very long time for what I was looking for help with. I finally got seen by another associate who was rude when my brother asked if she was available.

I’ve shopped here before and always have had good shopping experiences but was met with extremely unprofessional jewelry department employees. I don’t see myself buying jewelry...

I came to Macy’s to find a sleek suit, for an upcoming job interview. I walked in hopeful and walked out in almost a fit of rage. I hope the Exec’s Macy’s understand that they aren’t going out of business because they can’t compete, they are going out of business because they lost sight of why people go there in the first place. I came to find a suit and expected a certain service and quality of care. I got a tongue lashing from an employee in the dressing room, who opened my dressing room door and asked if the clothes in their were mine. When I said yes, she repeated herself, asking if all the clothes were mine, again I said yes. She then had the audacity to ask me if I was going to buy the clothes?!? What? First of all, I’m changing, get out. Secondly, what’s it to you? Get out! I also experienced not a single person in the entire 3 stories of Macy’s asking me if I needed help. I’m no fashionista and I specifically went to Macy’s to be helped in finding the right suite. All I witnessed were ladies standing around, gossiping, and extremely rude staff. Get a clue Macy’s. People come to you for a service and put up with the prices because of the typically outstanding service. Well this is why your shutting down. Because your store sucks anymore and why yes, I can get better customer service through Amazon. Sad to say, but I won’t miss you at all. If you were staying open, I’d still go...