Kevin Jewelers — Local services in Mission Viejo

Ok well let's start by saying if I could give them negative stars I would now I whent here to buy a wedding ring for my wife and ofcourse they are so helpful and nice when their trying to make a sale well we got the ring and they said we have a life time warranty and as long as we have the paper that says lifetime warranty and our info we are covered so we whent home put the paper in a safe place and a few months later my wife notices a dimond missing so we go in bring the paper and they say we are not covered because we haven't brought it in every 3 months to have it inspected I tell them no one told use that so the manager pretty much calls us liers and says she personaly makes them say it oh and my wife did bring her ring in to be cleaned and they didn't ask to sign anything they said it's not their problem were not covered. So we trade the ring back to them for another that was alot more expensive and I secretly recorded the same sales rep saying the same thing and not saying we need to have it signed and inspected so if anyone has trouble with that contact me I have proof they don't say it. So a week later our big dimond is loose in our new ring we Bring it in and they confirmed what was wrong and take it for 2 weeks and we have my mother in law pick it up and she brings it to us and guess what it's still loose !!!! So we are still dealing with them and their rude service...

I have never left a bad review anywhere. Look at my profile. I just don't like to hate on people. But I'll make an exception when I'm lied too. I gave a 2 star because the employees were nice even though it was to rob me. I wanted a gold chain. I told the guy I don't care what it costs, I just don't want it to tarnish. He promised me over and over again that 14k gold won't tarnish no matter how much I wear it. He lied right to my face. This shitty chain they sold me tarnished so bad a week after purchase. I even had it cleaned and it happens again (cleaners felt sorry for me). He could have upsold me no problem if it truly didn't tarnish but I don't think they had better gold there so he just sold me. Im now stuck with an expensive piece of jewelry that looks like a cheap piece of jewelry. I should have done more research and not trusted a mall jewelry store. I hate what I got and it feels horrible. Just go...

Me and my fiancé went there 5/8/2021 we kept looking and we kept being followed being profiled just because I wanted to have braids for the weekend. The lady with brown hair kept following us bending down and talking to another lady about what we wanted in front of me like I couldn’t hear them. She made me feel uncomfortable. No one would size our finger. I wanted to find out what size he was and apparently in order to do so we needed to buy. I never heard of that before. I will never go back to this specific location or mall again. I will stick to the promenade mall in Temecula were they respect us. We had money to spend there but apparently because we didn’t look like everyone out there it looked like we didn’t . They need to have a discussion on racially profiling others. Never again do I want to feel that...